EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
Have a very good general working knowledge of IT hardware and auxiliary computer equipment such as printers and scanners
Experience of Configuration Management and Service Asset Management
Knowledge of any of the following NATO Functional Services; NCOP Core GIS TOPFAS LOGFAS AirC2IS NIRIS
MARITIME C2 Systems i.e. MCCIS
ITIL Foundation certificate
Prior experience of working in an international environment comprising both military and civilian elements
Knowledge of NATO responsibilities and organization including ACO and ACT
DUTIES/ROLE:
Assists in the administration of services for a variety of command and control information systems e.g. MCCIS (Maritime Command and Control Information System) Joint Tactical Chat (JChat) TACSAT TOPFAS LOGFAS ICC NIRIS AirC2IS CoreGIS MSA NCOP and as directed
Works as part of a team providing 24/7 support of services as directed
Works closely with the OPSCEN and the Centralised Service Desk as directed in support of ITIL processes as implemented within the Agency
Delivers activates and maintains end user applications as directed
Executes patch management procedures as directed to maintain up to date and correctly supported Functional Services
Performs other duties as may be required