Technical Account Manager
Technical Account Manager
Posted on :
26-02-2025
Employer Active
1 Vacancy
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Job Description
Last.app was created to make the lives of restaurant owners easier by unifying all the tools they need into a single software solution. We are a startup based in Barcelona serving restaurants across Europe.
Our pillars are technology customer satisfaction and constant innovation in our products to become the only software a restaurant needs. This has shaped our culture placing the highest importance on the talent of our team and their continuous development.
The vision of Last.app is clear: we strive to be the best software for the restaurant industry becoming a leading reference in the sector by working closely with our customers.
The position
We are seeking a customer service enthusiast with a strong customercentric mindset to join our team at Last App. As a Frontline Support representative you will be the primary point of contact for our users ensuring they have the best possible experience. Your insights will also contribute to the ongoing development and improvement of our products.
A natural and excellent customer orientation is essential as customer satisfaction and loyalty are at the core of our mission. We value empathy highly ensuring that our help and advice are both genuine and meaningful.
You will work independently within a cohesive and constantly coordinating team requiring a high degree of collaboration to achieve the highest standards of efficiency in meeting departmental objectives.
What you will do daily
Serve as the primary point of contact for our customers offering realtime assistance through WhatsApp chat email and phone.
Provide support during night shifts or holidays taking full responsibility for the area during these times.
Troubleshoot and resolve remote hardware and software issues for customers.
Offer technical advice on using the application effectively.
Conduct installations and provide training support during the initial onboarding period for restaurant teams.
Requirements
What do you need for this roleAt least 1 year of experience in technical customer service (experience in the HORECA sector is a plus).
Native or advanced proficiency in Spanish and English (knowledge of additional languages is a plus).
Continuous learner: Ability to learn quickly and a strong attention to detail.
Communication skills: Ability to maintain an appropriate tone at all times when communicating with customers along with good grammar.
Problemsolving skills: Ability to independently find solutions to issues.
Plus:
Experience working with multidisciplinary and international teams.
Language proficiency: German.
Benefits
Fulltime permanent contract.
Flexible working hours with 2 days of remote work per week.
Flexible compensation options for food transportation childcare and learning accessible through the Cobee Card.
Health and dental insurance provided.
Monthly Last.Card: Enjoy a Last.Card every month that can be used on Netflix Amazon Inditex Google Play and nearly 200 other options.
Free coffee tea and unlimited snacks (including fruit and other treats) available daily.
A day off on your birthday.
Informal dress code.
Regular teambuilding activities and events.
Employment Type
Full Time
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