Senior Specialist Vendor Management PPM Routine
Senior Specialist Vendor Management PPM Routine
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Job Description
Job Purpose
The Vendor Manager PPM plays a pivotal role in managing all routine maintenance and O&M activities of the regional operations departments. This management position overseas the vendor technical interventions SLA administration O&M process compliance and contract delivery. In addition the role provides strategic support to the Senior Manager Network Assurance on all regulatory and customer SLA matters
Key Roles & Responsibilities:
- Manage all Planned Preventive Maintenance end to end.
- Develop and continuously deliver vendor governance and SLA administration strategies.
- Drive daily O&M process compliance.
- Identify gaps and implement all SLA penalties.
- Actively drive performance by tracking performance loopholes and closing gaps
- Minimize business exposure to regulatory issues that may occur due to O&M activities and prompt resolution of all regulatory escalations.
- Provide end to end customer support on post integration/RFI issues.
- Network tools and database management for vendors.
- Oversee the administration and requisition of spare parts for Inhouse Portfolio
- Oversee all O&M activities for Inhouse Portfolio and others.
- Build and maintain strong relationships with vendors to facilitate smooth operations.
- Collaborate with internal and external stakeholders on all O&M related matters.
- Perform other tasks and duties as assigned by the Line Manager.
JobSpecific Competencies
- Strong technical field operations experience in a Telecoms company
- Stakeholder Management
- Project Management
- SLA Fulfilment
- Strong Communication Skills
- Use of MS Office Tools
- Network Tools Administration/Management
- Data Analysis
- SLA Administration
- Problem Solving
Organizational Competencies
- Relationship Building
- Strategic Thinking
- Financial Acumen
- Risk Management
- Attention to Detail
- Leadership and Influence
Qualifications :
Experience and Qualifications required
- Bachelors degree in Telecommunications Engineering or any related discipline.
- 58 years related experience in telecoms Field Operation and stakeholder management.
Additional Information :
Organizational Competencies
- Customer Focus People demonstrating this competency understand & exceed our customers needs. They develop trusted reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
- Innovation People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development and work to create a collaborative and supportive operating environment.
- Integrity People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
- Be Bold People demonstrating this competency are thorough in analyses & decisionmaking. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forwardthinking and ambitious.
- Sustainability People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
