Key Account Executive
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Job Description
We are a worldleading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for a Key Account Executive ( Saas) to join our team.
Our teams are collaborative vibrant and fastgrowing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities
- Build strong relationship with decision makers/fleet managers/system users and manage of all services related to Key Accounts
- Establish good rapport and trust though proactive engagement
- Understanding client needs and identifying new business opportunities for upselling
- Resolve customers enquiries or issues from all channels and ensure proper followup to the final resolution within the stipulated time frame
- Coordinate with internal teams to deliver solutions that meet clients objectives.
- Identify and implement new strategies for increasing customer satisfaction loyalty and retentions by going above and beyond expectations
- Prepare regular reports of progress and forecasts to internal and external stakeholders
Requirements
- Bachelors degree in Business Administration Marketing or related field.
- Minimum of 2 years of experience in a Key Accounts/ Customer Success/ Account Management within Saas companies
- Proven track record of successfully managing key accounts and fostering longterm relationships with clients.
- Excellent communication skills both verbal and written with the ability to effectively convey technical information to clients.
- Proficiency in problemsolving and conflict resolution with the ability to address customer issues promptly and professionally.
- Ability to work independently and as part of a team in a fastpaced environment.
- Experienced in CRM software and other relevant tools for managing customer accounts will be a plus.
- Must be Fluent in English.
Employment Type
Full Time
Key Skills
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