Receptionist - 3 month Fixed Term Contract
Receptionist - 3 month Fixed Term Contract
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Part Time Position: 3 days per week (Tuesday Wednesday & Thursday)
The Receptionist is responsible for the smooth running of the reception area providing high quality customer service to external and internal customers. This role is also responsible for providing a range of professional courteous high quality front office telephony reception and administration services. The receptionist role supports the Client Services Officers team with administration and other tasks required.
- Manage the telephone switchboard and respond to any incoming calls enquiries to the office and where necessary forward to the appropriate team member for resolution.
- Greet welcome and check in visitors to the office (inclusive of Next Health staff specialist consultants patients other external visitors).
- Book assessments and appointments in provide and ensure completion of prescribed paperwork prior to the scheduled consultation; communicate relevant information to ensure the comfort of visitors as necessary.
- Respond to scheduling requirements and changes as necessary to maximise the booking rate of available consultant appointments:
- Notify consultants of any lastminute changes to the appointment schedule.
- Liaise with other team members customers clients and external agencies to ensure the timely compilation and provision of assessment information records diagnostic material and any other required reference documentation to enable the assigned consultant to complete the required medical evaluation.
- Undertake accurate maintenance and filing of files and records in accordance with designated Next Health standards.
- Undertake the receipt sorting distribution and dispatch of mail and coordinate courier deliveries as necessary.
- Process billable cancellations.
- Chaperone as required.
- Provide support to consultants eg retrieving radiology photocopying etc as required.
- Confirm appointment attendances both locally and regionally.
- Manage the effective daytoday operation and professional appearance of the reception and patient waiting areas; and carry out the setup preparation and cleanliness of the reception waiting room and consulting rooms.
Qualifications :
- Full WA drivers license and own transport.
- Experience in coordinating and delivering a range of high quality customer focused business administration support.
- Ability to effectively assist challenging consultants customers clients or visitors.
- Computer literacy with proficiency in Microsoft Office (Word/Excel/PowerPoint).
Additional Information :
- A customer driven approach.
- Capacity to demonstrate resilience when faced with challenging matters.
- Demonstrated ability to provide excellent customer service to both internal and external customers.
- Must have excellent verbal written and interpersonal communication skills.
- Strong organisational and prioritisation skills while maintaining a flexibility to operate in an environment of change and continuous improvement.
- Demonstrated ability to work independently and within a group environment.
- Ability to work harmoniously with a diverse group of stakeholders.
- Demonstrate a highlevel regard for confidentiality and privacy.
- A personal approach which is respectful positive enthusiastic friendly and helpful.
You are welcome here.
Our fastgrowing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
