Technical Training Specialist
Technical Training Specialist
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1 Vacancy
Job Description
At Polestar we dont just drive innovation in our cars our entire business model is different from our competitors. Were looking for a creative innovative experienced and handson professional to engage our service locations through ongoing training and development.
Let us describe the challenge we offer
The Technical Training Specialist will strive to deliver technical knowledge & service training excellence at Polestars service point locations across North America. You will be responsible for working with service staff across the U.S. and Canada to deliver technical training on an ongoing basis in both digital and inperson formats. You will play a key role in supporting the maintenance and development of all courses for our Polestars Service Points. You will work with teams to strategize and develope new ways to educate and engage Service Point personnel who work on our front line directly with our Polestar customers.
This position will require 2550% overnight travel throughout North America.
What youll do
- Deliver handson technical and service training to Service Point staff responsible for servicing and repairing Polestar vehicles as well as those working directly with clients in the service lane.
- Work with Quality and Product teams to ensure market needs are reflected in all training materials.
- Stay attuned to student needs and knowledge gaps to provide direct support and recommendations for additional development opportunities.
- Handle local support cases for training needs such as accurate portal access administration and monthly audits for offboarding of users.
- Create and follow up with additional development plans for service personnel who have not met course completion expectations.
- Align with global training schedules for internal employees Polestar Service Points that match the Space network expansion as well as inSpace growth
- Follow up on completion rate and ensure 100% training completion with support from the regions
- Compile feedback from Service Points regarding training requests for expansion and improvement.
- Aid in the development of training courses to ensure continuous improvement within Technical & Service Training.
Who you are
- 5 years of experience in a training or facilitator role.
- Bachelors degree in a related field or equivalent experience.
- Strong automotivebased technical expertise reflected in certifications from current or past manufacturer
- Proven experience delivering training and individual coaching to technical and nontechnical teams
- Ability to manage multiple demands of competing priority from a variety of interested parties (dealers field staff corporate staff.)
- Proven experience successfully formulating and delivering training programs and individual coaching sessions
- You understand the needs of a premium customer within a retail environment acquired through experience with a premium OEM or retailer for a premium brand
- A natural at building and cultivating relationships with key stakeholders both internal and external
- You are an imaginative selfstarter and strive for ways to enable change
- Firm understanding of the key customer satisfaction and sales drivers in a premium retail industry
- Ability to think strategically and work tactically with strong project skills
- Ability to work with and present to dealer principals
- Drive and determination to work in an evolving everchanging environment
- Experience with video production and virtual facilitation methods a plus but not required.
- Proficient in Microsoft Office (Excel PowerPoint Word) and Outlook
- Familiarity with the electric vehicle marketplace a plus.
People at Polestar
We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climateneutral by 2040 is just as important to us as being inclusive diverse and innovative. Together we are creating collaborating and experimenting to usher in a new era of sustainable mobility.
We are an electric performance brand determined to improve the society we live in.
Is this you If you are interested in joining the Polestar family dont wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.
Are you ready for the journey Which is electric by the way...
#LIES1
Employment Type
Full Time
