Operations Director
Operations Director
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1 Vacancy
Job Description
The salary range for this position is $90 $100374
We are looking for a qualified Operations Director to join our team. You will be responsible for a variety of operational processes that support our training business. Ranging from managing instructors diaries post sales support & managing important relationships with our customers and partners.
This role requires significant levels of flexibility and responsiveness. Our training business operates globally and you will be supporting events that are running all over the world. From one day to the next you might need to adapt your working hours to provide support in different timezones.
Being comfortable with products such as Webex Zoom and MS Teams will be necessary as you will be required to provide support for delegates in virtual classrooms using these products. Training can be provided.
Your primary responsibilities will include:
- Process bookings from sales teams & provide post sales support. This includes client interaction discussing content requirements etc.
- Manage relationships and large projects with partners and customers.
- Be comfortable working in a CMS and with booking management software.
- Facilitate enterprise opportunities including leading client communications
- Support and troubleshoot learning events over virtual classroom technology
- Provide a high level of customer service to both clients and learners
- Understand how to create reports and analyse data.
- Manage delegates communications enquiries etc.
Qualifications :
- Comfortable with working when needed.
- Not afraid to learn new technologies / is already technology savvy.
- Highly organised with the ability to work on multiple projects at once
- An excellent writer and communicator with good spelling and grammar
Business Skills
- Clientcentric Youll love getting to know your clients developing longlasting relationships and adding value to their business.
- Process Improvement You seek and implement solutions to streamline and automate processes.
- Problem Solving When faced with a problem you collaborate with the appropriate people to evaluate different options find practical solutions.
Note: We emphasize skills expertise and behavioral attributes over years of experience and traditional degrees. If you want to join our collaborative team we invite you to apply today with your resume in English.
If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting If you need assistance to accommodate a disability you may request an accommodation at any time.
Additional Information :
Join Jellyfish and experience a workplace where we prioritize your growth celebrate your contributions and empower you to tailor your work environment to suit your needs
Reward: Youll be eligible to join our discretionary annual bonus scheme and 401k retirement plan.
Healthcare plans: Have peace of mind with our healthcare vision and dental insurance plus short and longterm disability and life cover.
Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
Growth Your Way: Grow your career with one paid day each month for selfdevelopment and access to LinkedIn Learning with unlimited online courses.
Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.
All your information will be kept confidential according to EEO guidelines.
Unfortunately there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish or if you suspect any fraudulent activity please report it to .
#LIHybrid
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
