Employee Customer Service Center Representative
Employee Customer Service Center Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
General Summary
This position is responsible for receiving and resolving employee manager & former employee inquiries through calls and emails; providing advice and guidance covering all areas of HR including compensation and benefits.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
- Uses procedures policy manuals knowledgebase and other reference materials to assist in answering customer (employee/manager/ former employees) inquiries and resolving customer issues.
- Communicates HR Benefits or Payroll objectives policies procedures and government regulations.
- Completes simple HR Benefits or Payroll related transactions.
- Forwards customer inquiries to Tier 2 Specialists and/or Centers of Excellence or HR Business Partner when specific indepth functional knowledge is required.
- Documents all customer inquiries issues and transactions.
- Recognizes unusual events or consistent problem areas and works with Supervisor to resolve.
- Works as a team member focusing on customer service.
- Provides recommendations or suggests methods to update simplify and enhance processes procedures and technologies.
- Assists with the implementation of programs policies and services provided by the company by acting as the customers first line of contact.
- Performs reviews of Frequently Asked Questions/New Policy and Procedure lists to identify steps needed to answer customer inquiries.
- Performs other related duties as assigned.
Qualifications :
Education and Experience
- Bachelors degree in Human Resources or related field is required
- One (1) year of experience in a callcenter or customer service related employment required
Knowledge Skills and Abilities
- Indepth technical and administrative knowledge of work area and function
- Recognized as a resource within function for problem solving capabilities
- Strong communication skills at all levels including written and oral
- Strong computer skills
- Strong customer service skills
- Strong process skills (processoriented)
- Ability to manage detailed work within constant deadlines and time constraints
- Ability to maintain confidential information
- Ability to work well independently and be part of a team environment
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range: $22.57$31.59
Other Compensation (if applicable):
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
