Housekeeping Lead - Hoteleria Colombia
Housekeeping Lead - Hoteleria Colombia
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Salary Not Disclosed
1 Vacancy
Job Description
Collective Hospitality
Somos la escena de viajes para el aventurero de la prxima generacin. Con ms de 70 propiedades nicas y llenas de energa en el sudeste asitico Amrica del Sur y Central te ofrecemos Slumber Party Bodega Hostels Path y Socialtel Resorts; cada una un parque de experiencias picas diseadas para los audaces sociales y eternamente curiosos.
Housekeeping Lead
As Housekeeping Lead you are a multitasking resourceful and detailoriented professional who thrives in a fastpaced environment. You are passionate about maintaining high standards in cleanliness organization and guest satisfaction. You embrace change and enjoy taking on different responsibilities to ensure smooth operations across multiple locations.
Key Responsibilities (but not limited to):
Housekeeping Operations & Team Leadership
Lead and supervise housekeeping teams across different properties ensuring high cleanliness and maintenance standards.
Conduct regular inspections of rooms and common areas to guarantee they meet brand quality and hygiene standards.
Provide training and guidance to housekeeping staff ensuring adherence to operational procedures and safety guidelines.
Support the Operations Manager & Room Supervisor in maintaining the overall presentation of rooms and shared spaces.
Coordinate with the maintenance team to address and resolve any facilityrelated issues promptly.
Ensure all rooms are ready clean and available for checkin at the end of the housekeeping shift.
Guest Experience & Service
Ensure guests receive a welcoming and seamless experience by maintaining wellprepared rooms and common areas.
Address guest concerns and special requests related to housekeeping in a timely and professional manner.
Support front desk operations by verifying room readiness before checkins and collaborating on special arrangements.
Ensure that all guests are properly guided to their rooms as part of hospitality protocols.
Inventory & Supplies Management
Monitor and manage housekeeping inventory ensuring proper stock levels of cleaning supplies linens and amenities.
Ensure housekeeping teams follow protocols for laundry lost & found and waste management.
Implement costeffective strategies for resource utilization while maintaining service quality.
Administrative & Reporting Responsibilities
Maintain and update housekeeping records including cleaning schedules inspection reports and maintenance requests.
Ensure all operational issues are documented in the logbook and communicated to the relevant departments.
Assist in balancing operational budgets controlling costs and optimizing workforce efficiency.
Act as Manager on Duty in the absence of the Management Team handling guest complaints problemsolving and ensuring operational continuity.
What Were Looking For:
Previous experience in housekeeping leadership roles within hotels hostels or hospitality settings.
Strong ability to manage teams train staff and enforce cleaning standards.
Excellent organizational and problemsolving skills.
Handson approach with a proactive mindset and attention to detail.
Ability to work in a fastpaced environment and adapt to changing priorities.
Basic knowledge of PMS (Property Management Systems) is a plus.
Employment Type
Full Time
