Structured Lending Operations Executive

The role operates within the Structured Lending business within the Commercial Franchise. The Structured Lending Servicing (SLS) department is the bridge between Originations Portfolio and Customer Support to manage complex SME customer account onboarding and inlife operational needs. SLS is a specialist team that understands customer account needs across several different financial products and industries and provide services to support Structured Lending growth.

A successful candidate will:

• Process and coordinate customer payout activity and documentation to a high degree of accuracy and timeliness to delivery excellent customer outcomes.
• Operate inlife customer account management activities in the Structured Finance products including but not limited to; validating and processing customer account system changes customer repayments settlements and terminations while interacting with customers to ensure requests are processed effectively.
• Support the Structured Lending Servicing (SLS) function contributing to the creation / maintenance of associated processes and procedures and full compliance with the same.
• Adhere to a rightfirsttime approach with a strong focus on accuracy of process completion data / recordkeeping documentation management and due diligence.
• Contribute towards a positive and engaged culture within SLS with a strong focus on continuous improvement consistency of approach and operational flexibility.
• Work collaboratively with other areas within Structured Finance such as portfolio management and origination teams as well as other areas across the Bank including Finance Risk and Customer Support.
• Maintain strong risk management within SLS with processes and process checks completed in a manner that limits / mitigates potential risks.
• Develop and maintain capability across the Structured Finance product set / areas of specialism.
• Support the testing and implementation of new / upgraded systems.

Qualifications :

• Circa 2 years financial services sales support or operations experience.
• Loan leasing or asset finance experience will be highly advantageous. 
• Experience and knowledge of financial services regulation relating to the provision of finance to consumers and businesses specifically AML TCF CCA and DPA.
• Minimum GCSE English and Maths (or equivalent).

Additional Information :

Your Wellbeing We take your health and wellbeing very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) Offering you support on a wide range of subjects including financial concerns mental wellbeing and more general queries around family work housing and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle Its important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when youre enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexiholiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution Were focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done

Remote Work :

No

Employment Type :

Fulltime