Vice President Enterprise Applications Growth Retention
Vice President Enterprise Applications Growth Retention
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Salary Not Disclosed
1 Vacancy
Job Description
The Vice President of Enterprise Applications (Growth & Retention) is a strategic leadership role responsible for overseeing the development implementation and management of enterprise applications that support our companys website Customer Relationship Management (CRM) systems marketing systems customer portals core insurance claims processing and veterinary technology platforms within the pet insurance industry. This leader will work closely with marketing sales claims and customer service teams to drive innovation enhance user experience and ensure operational excellence by leveraging modern technology solutions that align with the companys business objectives.
This position is open to candidates in the Seattle area. You will have a hybrid remote/inoffice schedule working from our casual petfriendly office at least three days a week.
Key Responsibilities:
Strategic Leadership & Technology Vision
Develop and execute the enterprise applications strategy to achieve growth and retention goals ensuring alignment with business objectives and industry best practices.
Align marketing technology (MarTech) lead management CRM and digital platforms with business objectives to enhance customer acquisition and retention.
Partner with marketing underwriting claims and customer experience teams to optimize digital tools that improve agent and customer interactions.
Ensure enterprise applications align with insurance regulations compliance standards (SOX GDPR PCI DSS state insurance regulations) and data security best practices.
Understand core business processes and recommend opportunities to streamline using automation
Technology & Digital Experience Enhancement
Oversee the design implementation and optimization of core IT applications including CRM customer portals claims management systems and veterinary technology platforms.
Lead the implementation and enhancement of CRM (Microsoft Dynamics HubSpot or similar) for lead tracking agent productivity and customer engagement.
Oversee lead management platforms to enhance marketing automation optimize digital advertising ROI and improve customer conversion rates.
Manage member portals websites and digital experiences to provide seamless selfservice options for policyholders and agents.
Drive AI automation and analytics initiatives to improve customer segmentation marketing personalization and operational efficiency.
Implement API and data integration strategies to connect enterprise applications with thirdparty insurance platforms and InsurTech solutions.
Operational Excellence
Ensure the scalability security and performance of enterprise applications supporting insurance operations sales and customer service.
Oversee system integration efforts to create a unified customer policy and claims data ecosystem.
IT Governance & Compliance: Establish and maintain strong IT governance data security and regulatory compliance within enterprise applications.
Establish and track KPIs for system performance user adoption and business impact.
Leverage predictive analytics and machine learning to enhance underwriting claims processing and fraud detection.
Budget & Resource Management: Develop and manage the enterprise applications budget optimizing resources while ensuring costeffectiveness.
Innovation & Continuous Improvement: Stay ahead of industry trends and emerging technologies to drive innovation and maintain a competitive edge.
Team Leadership & Vendor Management
Build mentor and lead a highperforming IT team focused on delivering cuttingedge enterprise applications.
Foster a culture of innovation collaboration and continuous improvement within the IT team.
Evaluate and manage thirdparty vendors and technology partners ensuring service level agreements (SLAs) are met and technology investments deliver business value.
Qualifications & Experience:
- 12 years of experience in IT leadership roles VP level or higher preferably in the insurance industry.
Strong expertise in CRM (Dynamics Salesforce HubSpot or equivalent) marketing technology digital selfservice portals and customer engagement tools.
Experience leading largescale digital transformation and cloudbased enterprise application deployments.
Proven experience with insurance enterprise applications including policy administration underwriting CRM lead management and marketing automation platforms.
Knowledge of pet insurance compliance requirements (GDPR SOX State regulations).
Familiarity with APIdriven architectures integrations with InsurTech solutions and cloud platforms.
Excellent stakeholder management communication and leadership skills.
Preferred Qualifications:
Experience with marketing and sales business processes and tech stacks
Knowledge of AIdriven automation for lead generation policyholder retention and claims processing.
Strong background in customer data analytics and business intelligence tools.
Bachelors or Masters degree in Information Technology Business Administration or related field.
Compensation:
The pay range for this position is $190K $220K on a fulltime schedule.
Along with base salary Trupanion employees may be eligible for monthly bonuses.
We want all employees to be invested in Trupanions success so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Benefits and Perks:
- Full medical dental and vision benefits at no cost to the employee
- Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
- Fiveweek sabbatical after five years of employment
- Open casual petfriendly and fun office environment
- Free medical health insurance for your pet (1 dog or cat)
- Paid time off to volunteer at nonprofit organizations
- Seattle Office Amenities: Free onsite gym free dog walking services for office pets during business hours free parking and paid ORCA cards.
For more information about Trupanion visit
Learn more about how Trupanion has revolutionized our industry and the reimbursement model:
Trupanion is an equalopportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds abilities perspectives and skills.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request accommodations.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
