Quality Coordinator - Maternity cover
Quality Coordinator - Maternity cover
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1 Vacancy
Job Description
This is an exciting opportunity for a Quality Assurance Coordinator (maternity cover) with French & English to join the Quality team!
He/She will support the delivery of our services towards our clients while ensuring they are being provided in accordance with current best practices policies procedures and agreed standards.
Responsibilities:
- Ensures the implementation of the quality policy;
- Implements the EVERIENCE quality program and ensures compliance by measuring and analyzing certain indicators;
- Builds monitors and implements improvement plans following performance analysis;
- Performs internal audits in order to verify the implementation stage of the quality program QLINE;
- Elaborates action plans and monitors their fulfillment (training specific interventions) in collaboration with the head of service (TL) or the head of department (DM);
- Is responsible for the implementation of the quality management system according to the requirements of the ISO 9001: 2015 standard;
- Performs regular checkups in order to ensure that the QA team members are adhering to the quality process and are following procedures and standards;
- Provides feedback & improvement suggestions to the QA team members;
- Guides the team members in implementing best practices & leads by example;
- Supports the recruitment and the Onboarding of new QA team members;
- Delivers the initial training of the new QA team members;
- Works collaboratively with all departments.
- Requirements :
- Longterm higher education completed (is an advantage);
- Previous Quality Assurance experience is a plus;
- Excellent communication planning and project management skills;
- Leadership and team management skills;
- Ability to prioritize multiple projects and meet tight deadlines;
- Ability to perform in a dynamic work environment;
- PC operating skills: Microsoft Office (advanced) Excel (advanced) PowerPoint (advanced) Internal browsers;
- Advanced knowledge of French and English
Qualifications :
You should have experience in customer service preferably in a coaching position. You demonstrate listening logical and analytical skills pedagogy and ability to remain objective rigor and discipline force for bringing forward proposals. Mandatory French (B2C1) and English (B2) level.
Additional Information :
What we offer:
- Permanent contract
- Central building offices with an excellent view of the city top facilities and equipment
- Competitive salary
- Performance bonus
- Expense account for holidays
- Meal tickets and gift vouchers
- Training opportunities
- Regina Maria medical package
- Extra vacation days
- Fruits on the house
What about choosing much more than a job #AJobThatMakesSense
All our positions are open to people with disabilities
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Microsoft Access
- Quality Assurance
- Data Collection
- HEDIS
- ISO 9001
- Root cause Analysis
- Medical office experience
- Quality Systems
- Nursing
- Quality Control
- Quality Management
- Manufacturing
