Customer Service Agent 2nd Level - EU markets mfd

Team

Are you an experienced Customer Support professional looking to take your career to the next level This unique opportunity is not an entrylevel position but an advanced role designed for a forwardthinking customerfirst individual who possesses the ability to deliver exceptional experiences while fostering crossfunctional collaboration among various stakeholders and departments.

Were seeking someone who thrives on ownership accountability reliability and independence taking initiative to manage a diverse range of B2C communications supporting our complaints team and ensuring smooth stakeholder management. You will have the chance to make a tangible impact on the broader business driving innovative solutions and contributing to our customercentric culture.

Your Responsibilities

• Handle escalated customer inquiries email ensuring timely and effective resolution.
• Solve 2nd level tickets such as bereavement cases relocation PEP source of funds clarification of direct debits data changes on tax documents and others.
• Collaborate with various customer service teams & stakeholders.
• Provide clear concise and accurate information to customers regarding their issues and the steps taken to resolve them.
• As a driving force you will assist in the creation and maintenance of support documentation FAQs and troubleshooting guides.

Your Profile

• Minimum of 2 years of experience in a customer service role ideally 1 year of experience within finance.
• Excellent communication skills in English both written and verbal with a professional demeanor. German and/or Dutch & Spanish is a plus.
• Proven problemsolving abilities and a proactive approach to identifying and resolving issues.
• Proficiency in Google Workspace Jira and Confluence is a plus.
• Ability to work independently and as part of a team in a fastpaced environment.
• High level of patience empathy and customercentric mindset.

Join our mission join our team and grow with us!

At Raisin we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team which connects more than 75 different nationalities.
Youll find us in our modern and open office in the trendy Kreuzberg district with a view of the Spree River ideally connected to public transportation and surrounded by a variety of restaurants and shopping opportunities.
As part of our team you will benefit from:

• Employee Development Budget of 2000 and four full training days per year.
• Access to Babbel for continuous language learning.
• Hungry all the time Snacks daily fresh fruit as well as drinks provided at the office.
• Flexible working hours home office and 30 vacation days.
• Enjoy more than 50 different sports with Urban Sports Club: We subsidize your membership with more than 20 per month.
• Love cycling With JobRad lease the bike of your choice and enjoy tax savings plus Raisin covers your monthly insurance costs.
• A company pension scheme (Betriebliche Altersvorsorge) which we support with 20%.
• Do you miss being in the office The Deutschland Ticket gets you there which we subsidize with 25 per month.
• You are moving from another country or city to join us We will support your relocation.