Job Title: Dutch Customer Advisor
Location: Malta (Hybrid/Onsite)
Company: Cross Border Talents
About Us:
At Cross Border Talents were dedicated to connecting talented professionals with global career opportunities. Based in the heart of Malta we support businesses in building highperforming international teams. Were now looking for a DutchSpeaking Customer Advisor to join our growing family. If youre passionate about delivering exceptional customer service in a fastpaced multicultural environment this could be the perfect role for you!
What Youll Do:
- Support our Dutchspeaking customers: Provide topnotch customer service through email phone and chat ensuring each customer receives the assistance they need in their native language.
- Solve problems with care and efficiency: Address inquiries troubleshoot issues and guide customers through resolutions with professionalism and a friendly attitude.
- Collaborate with internal teams: Work alongside colleagues from different departments to deliver the best outcomes and enhance the overall customer experience.
- Provide valuable feedback: Share insights and feedback from customer interactions to improve service delivery and product development.
- Exceed customer expectations: Focus on delivering excellent service every time ensuring customer satisfaction is always at the forefront.
What Were Looking For:
- Fluent in Dutch (both written and spoken) Youll be engaging directly with our Dutchspeaking customers so fluency is a must.
- Customercentric mindset: A natural passion for helping people combined with a solutionsoriented approach to problemsolving.
- Strong communication skills: Ability to express yourself clearly and professionally both in writing and verbally while actively listening to customer needs.
- Creative problemsolver: You think outside the box to address customer challenges and find the best solutions.
- Previous customer service experience (preferred but not required): While experience in customer support is a bonus we are more than happy to train the right candidate.
- Techsavvy: Comfortable using customer support platforms and technology with a willingness to learn new tools.
Why Join Us
- Experience Malta: Malta offers an incredible lifestyle with its Mediterranean climate beautiful beaches and rich culture its the perfect place to live and work.
- Hybrid/Onsite Flexibility: Choose whether youd prefer to work from the office or from home with our flexible hybrid model. Alternatively join us onsite in our modern dynamic office.
- Growth Opportunities: At Cross Border Talents we focus on your development providing clear pathways for career advancement.
- Supportive Team Culture: Join a diverse friendly team where innovation collaboration and respect are at the core of everything we do.
- Competitive Salary & Benefits: We offer a competitive salary health benefits and other perks to ensure you feel valued and supported.
Ready to Make an Impact
If youre a Dutch speaker with a passion for customer service and are eager to join a forwardthinking company in Malta wed love to hear from you. Apply now to take your career to the next level with Cross Border Talents!