Ticketing Consultant
Ticketing Consultant
Posted on :
19-02-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities:
- Scheduling flights based on customer needs and available flights ground transportation Covid19 protocols including checking weather conditions and making changes as needed.
- Communicating with customers to answer questions about tickets pricing or flight schedules.
- Confirm customer payments for airline tickets.
- Help clients ensure their visas and other necessary documents are up to date for the locations they need to travel.
- Entering customer information into a computer system to issue tickets or update records.
- Ticketing agent jobs that involve processing electronic ticketing requests for customers or agents over the phone.
- Explaining airport rules and procedures to passengers prior to boarding flights.
- Processing refunds for lost or damaged tickets or reservation errors.
- Explaining applicable fees and taxes for each ticket.
- Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport terminal.
- Comprehensive followup with clients both via mail and calls to close deals.
- Assisting clients with basic and special needs.
- Ability to train staff on the job to enhance their understanding.
- Other duties as assigned.
Requirements
Requirements:
- Minimum of 2 years prior work experience as a Travel Consultant or Ticketing and Reservation Officer
- Must be fluent in English Language.
- Excellent communication skills.
- Ability to work well under pressure and multitask in a fastpaced environment.
- Basic math skills.
- Proficiency with computers and Microsoft Office applications
- Demonstrate decisionmaking skill
- Strong organizational communication and interpersonal skills
- Teamoriented thinking and action
- Flexibility and adaptability to changing situations
- High proficiency in the use of Microsoft Office tools
- Highly innovative & creative
- Detail and Result orientation
- Must be able to identify and resolve problems promptly
- High level of initiative
- Good conflict management skills
- Good negotiation skills
- High analytical ability
- Project Management Skills
- Presentation Skills
- Good Reporting Skills
Benefits
Benefits:
- Medical (HMO).
- Paid holiday
- Remuneration: NGN 00 Net
Employment Type
Full Time
Key Skills
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