Sleep Care Advisor - S0
Sleep Care Advisor - S0
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2years
25000 - 25000
1 Vacancy
Job Description
About the Client
At Daybreak we are transforming the way sleep apnea is diagnosed and treated bringing the entire process into the comfort of our patients homes. Our missiondriven team provides innovative solutions that combine convenience quality and care. With FDAcertified mandibular advancement devices (MADs) and a seamless athome sleep testing experience we are committed to improving lives one restful night at a time.
As a Sleep Care Advisor at Daybreak you will be the first point of contact for patients who have either submitted their insurance information or taken an online sleep quiz. Your primary responsibility is to engage with patients determine if they have been diagnosed with sleep apnea and guide them through the next steps whether that s encouraging them to take a sleep test or helping them upload an existing test result. Your goal is to support patients in completing the necessary steps so they can be considered for treatment. You will play a key role in optimizing the patient experience and driving successful outcomes by increasing sleep test sales or test submissions.
This role requires a blend of communication skills organizational expertise and a resultsoriented mindset. You ll also collaborate with internal teams to refine processes and deliver measurable results.
- Engage: Communicate directly with patients via phone email and SMS to provide clear guidance answer questions and resolve any obstacles preventing them from getting tested or uploading a valid sleep test.
- Motivate: Use creative strategies to encourage patients to purchase a sleep test or upload an existing diagnosis ensuring they take the steps needed to get the right treatment.
- Track: Monitor patient interactions and completion metrics to identify trends refine your approach and improve patient engagement strategies.
- Assist: Provide administrative support to ensure smooth operations including data entry documentation and ensuring all patient interactions are logged accurately.
- Collaborate: Work closely with crossfunctional teams support clinical marketing to align on messaging resolve issues and improve the overall patient journey.
- Optimize: Gather patient feedback and propose improvements to processes with the goal of increasing test completion rates and enhancing the overall experience.
Why Join Us
Requirements
About You:
- PerformanceDriven: You thrive in a resultsoriented environment and have a proven track record of meeting or exceeding targets.
- Communication Pro: You are an excellent communicator able to connect with patients empathetically and persuasively across various channels (phone email SMS).
- Organized & DetailOriented: You excel at managing multiple tasks maintaining accurate records and following up diligently.
- Proactive ProblemSolver: You take initiative and are always looking for ways to improve processes and overcome obstacles.
- TechSavvy: You re comfortable using CRM systems and patient management tools with experience in Salesforce being a plus.
- Experience: You have 2 years in a customer service administrative or engagementfocused role ideally in healthcare or directtoconsumer settings.
- Education: A bachelors degree is preferred but equivalent experience will be considered.
- CRM: Experience with Salesforce is an advantage but not required.
- Schedule: Must be willing to work from 9:00 AM to 5:00 PM Pacific Time.
Benefits
Performance-Driven: You thrive in a results-oriented environment and have a proven track record of meeting or exceeding targets. Communication Pro: You are an excellent communicator, able to connect with patients empathetically and persuasively across various channels (phone, email, SMS). Organized & Detail-Oriented: You excel at managing multiple tasks, maintaining accurate records, and following up diligently. Proactive Problem-Solver: You take initiative and are always looking for ways to improve processes and overcome obstacles. Tech-Savvy: You re comfortable using CRM systems and patient management tools, with experience in Salesforce being a plus. Experience: You have 2+ years in a customer service, administrative, or engagement-focused role, ideally in healthcare or direct-to-consumer settings. Education: A bachelor's degree is preferred, but equivalent experience will be considered. CRM: Experience with Salesforce is an advantage but not required. Schedule: Must be willing to work from 9:00 AM to 5:00 PM Pacific Time.
Education
A bachelor's degree is preferred, but equivalent experience will be considered.
Employment Type
Full Time
