Rent Service Officer L3Z1
Rent Service Officer L3Z1
Posted on :
19-02-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Jobs by Experience
1-3years
Monthly Salary
UM UM 24 - 24
Vacancy
1 Vacancy
Posted on :
19-02-2025
Job Description
2 months contract with a Local Authority
Job Summary:
You will be providing a personcentred housing income collection service across the borough which will include:
Responsibility for income collection for Camden s housing stock from early intervention and debt prevention to initiating possession proceedings preparation of legal papers and attendance at court execution of warrants and attending evictions.
Responding to customer enquiries relating to housing income identifying opportunities for early intervention and prevention of arrears.
Taking payments over the phone.
Key Duties/Accountabilities (Sample):
Managing and monitoring housing income accounts delivering a proactive customer focused income collection function with early intervention for people facing arrears using support and recovery tools to promote and encourage tenancy sustainment.
Using judgement to manage accounts including assessing individual circumstances to negotiate repayment plans or escalate cases to legal action initiating repossession action and/or making referrals to Legal services.
To be responsible for meeting targets and objectives which maximise rent collection analysing data to assess the best action to meet annual collection targets arrears reduction while taking account of the individual needs of tenants.
Understanding of Welfare Benefits and how these are administered to assist customers with their claims to maximum rental income.
Early intervention: Helping to prevent issues arising for residents intervening early to offer support and let residents know about any other services they may benefit from and how to access them.
Safeguarding: Understanding that safeguarding is everyone s responsibility. Taking an active role in protecting residents health wellbeing and human rights; enabling them to live free from harm abuse and neglect.
Accessible communication: Speaking with residents in a kind and helpful way using compassionate and personcentred approaches. Conveying information clearly listening actively and resolving conflicts being responsive and flexible. Building positive relationships with the local community understanding diverse needs.
Equality diversity and inclusion: Championing the councils ambition to make Camden a more equal diverse and inclusive borough. An understanding of and respecting diverse cultural backgrounds norms and practices. An understanding of how to effectively engage with residents and stakeholders from various communities and promote inclusivity among team members and residents.
Joinedup working: Working in a joinedup way with other teams to act as one Camden style Council. Engaging positively with external partners residents colleagues community members and working together putting residents at the heart. Keeping accurate and clear records so colleagues can access all the information needed. Sharing and acting on feedback from residents to keep improving our services.
Data digital and systems: Working with relevant software and information systems used in housing management including databases property management software and communication tools essential for efficient operations.
Knowledge of housing policies and legislation: Knowing about the legal and statutory frameworks behind the services we deliver.
Financial awareness: Making financial decisions with budgets in mind. Working in a smooth and joined up way which promotes financial efficiency.
Skills/Experience:
Able to communicate with warmth empathy and confidence in a range of settings.
Excellent liaison and negotiation skills.
Empathy patience and good listening skills.
Resilience to cope with difficult situations and challenging clients.
Tact diplomacy patience and empathy.
Dealing with Customers over the phone or by email.
Ensuring all interactions with customers is positive and professional.
Experience of carrying out all functions relating to the control and monitoring of rent arrears ensuring that targets are met.
Housing management experience.
Additional Information:
The closing date: 20/02/25 @17:00.
Able to communicate with warmth, empathy and confidence in a range of settings. Excellent liaison and negotiation skills. Empathy, patience and good listening skills. Resilience, to cope with difficult situations and challenging clients. Tact, diplomacy, patience and empathy. Dealing with Customers over the phone or by e-mail. Ensuring all interactions with customers is positive and professional. Experience of carrying out all functions relating to the control and monitoring of rent arrears ensuring that targets are met. Housing management experience.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
