Quality Trainer Ecom Operations

NBC Sports Next is where sports and technology intersect. Were a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology.

At NBC Sports Next we make playing sports better through innovative technology and immersive experiences for athletes coaches players and fans. We equip more than 30MM players coaches athletes sports administrators and fans in 40 countries with dozens of sports solution products including SportsEngine the largest youth sports club league and team management platform; GolfNow the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content tee time credits and coaching tips and more.

At NBC Sports Next were fueled by our mission to innovate create largerthanlife events and connect with sports fans through technology that provides the ultimate in immersive experiences.  

Come join us as we work together as one team to innovate and deliver whats Next.  

Qualifications :

The Quality Trainer Ecom Operations for our Customer Care Team will provide training to newly hired specialists on all aspects required to be a successful frontline agent. In addition they will also provide refresher training to the existing staff when applicable. This role will also be responsible for performing quality audits and conduct ongoing evaluations and reviews based on set department QA guidelines. The Specialist will be responsible for reporting weekly and monthly metrics out to the Leadership team and will be expected to communicate with all levels of Leadership on training related trends results and recommendations. All New Hire training will be held onsite at our Orlando Campus. Additional training sessions will be conducted in a hybrid model of onsite and virtual led sessions. 

Job Duties 

• Facilitate onsite New Hire training on all aspects of NBC Sports Nexts proprietary ECommerce platforms. 
• Provide refresher training on identified needs. 
• Collaborate with the leadership team on opportunities and suitable training and QA tactics. 
• Evaluate and execute evaluations that align with QA Guidelines into Salesforce. 
• Maintain detailed training records track progress and generate reports on training effectiveness to management.  
• Documenting quality assurance activities and creating audit reports. 
• Report out daily weekly and monthly QA metrics.  
• Partner with Leadership on all aspects of the curriculum and its delivery.  
• Create training strategies initiatives and materials 
• Support the operation by providing level two support in the Microsoft Teams Channels. 
• Other training and quality assurance related duties as needed. 

Basic Requirements 

• Proficiency in Microsoft Office Suite (Excel PowerPoint Word)  
• Excellent interpersonal and communication skills 
• Excellent organizational skills. 
• Ability to work onsite is required.  

Desired Qualifications 

• Above average skills in both writing and speaking in any size groups 
• Enthusiastic about training and interdepartmental collaboration 
• Ability to identify and adapt to diversified learning styles 
• Comfortable in working autonomously and a natural selfstarter 

Additional Job Requirements 

• Must be willing to work in Orlando FL 
  • Hybrid: This position has been designated as hybrid generally contributing from the office a minimum of three days per week. 
• Willingness to work overtime and on weekends with short notice 

Additional Information :

As part of our selection process external candidates may be required to attend an inperson interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to .