The Boxford Restaurant - General Manager

Overview of The Boxford 

The team behind The Woodspeen took on the project and promised to create a modern and welcoming new Italian restaurant with sustainability and accessibility at its heart. The concept of relaxed familyfriendly dining and drinks was born and plans were laid to create a contemporary space that is as much a destination for morning coffee as it is for an intimate evening meal offering a great variety of Italian dishes and exceptional Pizza lead by Head Chef Mirko. 

Overview of the Role 

The General Manager is responsible for the overall success and smooth operation of The Boxford. This includes strategic leadership financial performance operational excellence guest satisfaction and team development. The GM will ensure the business operates efficiently while delivering a consistently outstanding guest experience. 

Key Responsibilities 

Leadership and Team Management 

• Inspire mentor and develop the management team including Assistant Managers and supervisors. 

• Build a highperforming team culture focused on collaboration efficiency and delivering exceptional guest experiences. 

• Lead recruitment onboarding and ongoing performance management including regular appraisals and development plans. 

• Foster open communication and ensure team members are empowered to solve challenges effectively. 

Operations Management 

• Oversee daytoday operations ensuring seamless service across frontofhouse kitchen and events. 

• Manage staffing levels to meet business needs optimizing labour costs while maintaining service excellence. 

• Ensure compliance with operational standards health and safety regulations and food hygiene requirements. 

• Regularly inspect the property ensuring facilities equipment and furnishings are in excellent condition. 

Guest Experience 

• Champion a guestcentric culture ensuring every visitor receives a memorable experience. 

• Monitor and respond to guest feedback using insights to drive continuous improvement. 

• Set service and hospitality standards in collaboration with the management team. 

• Develop strategies to address and resolve complaints promptly and effectively. 

Financial and Strategic Planning 

• Drive profitability by managing costs including food beverage consumables utilities and labour. 

• Monitor financial performance and create action plans to meet or exceed budgetary goals. 

• Oversee inventory management and procurement ensuring costeffective and timely ordering. 

• Collaborate with the marketing team to promote the restaurant and maximize revenue opportunities including events. 

Events and Marketing Support 

• Support the planning and execution of events and seasonal promotions. 

• Provide input on marketing campaigns to ensure alignment with The Boxfords brand identity. 

• Act as a brand ambassador building relationships with local communities and stakeholders. 

Compliance and Reporting 

• Ensure full compliance with company policies licensing regulations and industry standards. 

• Maintain accurate records including financial reports payroll and personnel documentation. 

• Regularly review security procedures to protect team members guests and company assets. 

• Lead investigations into incidents or accidents. 

Additional Information :

WSH Restaurants has built a familyfeel culture where we offer development and progression for all. In addition to that we also offer a range of benefits including:

THE BENEFITS

• Complimentary meals during shifts
• Life Assurance
• Unrivalled opportunities for progression within the company.
• 28 days holiday increasing with length of service.
• Recommend a friend scheme with great bonuses for individual referrals.
• Exclusive access to our HAPI scheme which offers everyday discounts including money off gym. memberships travel online shopping gadgets and much more.
• Reward programmes long service awards employee recognition and performance incentives.
• Enrolment into workplace pension scheme
• Employee assistance programme and access to wellbeing hub.
• Cycle to Work Scheme

If you love providing great service and want to be part of a fantastic team wed love to hear from you!

Remote Work :

No

Employment Type :

Fulltime