IT Technician
IT Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JOB DESCRIPTION:
Responsible for support of all national offices.
Maintain uptime of JDJ computer telephone and network infrastructure.
Look at system inefficiencies and recommend solutions.
Maintenance and upgrade of infrastructure.
Hardware management.
Maintain relationship with suppliers.
Creation and management of technical documentation and SOPs.
Contribution and input to IT Policy.
Asset management.
KEY PERFORMANCE AREAS:
Document existing infrastructure.
Ongoing hardware evaluation and preventative maintenance.
Create a budget for planned maintenance and replacement of ageing infrastructure.
Telephone infrastructure support.
Management of printers.
Liaise with Service providers and assess service levels we are receiving.
Tracking of user accounts.
Management of assets.
Cable management in server room network cabinets and users desks.
Proficiency in troubleshooting installation support and repairs to
- IT hardware (PCs laptops printers)
- Microsoft Windows OS Teams Office suites
- Network switches and routers
- Network cabling including termination
Travel when required to our branches to assess and effect repairs.
COMPULSORY:
Individual must be a people person.
Must have valid code 08 drivers license.
A and N
Working knowledge of VOIP systems.
Networking experience (cabling and troubleshooting).
Proficient in Microsoft Windows Office and Teams (installation and support).
Support the daytoday needs of the business by providing data analysis project deliverables and operational needs to achieve strategic objectives.
KEY ATTRIBUTES:
- Good working knowledge of computer industry not less than 5 years.
- Must be able to communicate well and have good decisionmaking skills.
- Good interpersonal skills.
- Must be ethical and well mannered.
- People orientated and results driven.
- Must be able to work both independently as well as in a team.
- Must be able to work under pressure and meet deadlines within available time frames.
- The ability to form working relationships with people at all levels.
- Attention to detail.
- Diplomacy and the ability to deal with difficult situations.
- Maintain confidentiality.
EDUCATIONAL REQUIREMENTS:
- Grade 12
- A N
- Diploma in IT advantageous.
Employment Type
Full Time
