Jr Technical Support Engineer
Posted on :
18-02-2025
Employer Active
1 Vacancy
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Job Description
- Provide technical assistance and support for users experiencing issues with computer systems software and hardware.
- Respond to IT service requests in person via phone or through email in a timely and professional manner.
- Diagnose and troubleshoot hardware and software issues utilizing diagnostic tools and methodologies to resolve problems efficiently.
- Install configure and maintain computer systems applications and peripherals to ensure optimal performance.
- Provide enduser training on software applications security best practices and IT policies.
- Monitor and maintain the daily performance of computer systems ensuring minimal downtime.
- Assist in troubleshooting networkrelated issues including Local Area Networks (LAN) Wide Area Networks (WAN) and other IT systems.
- Document and track IT support requests resolutions and recurring technical issues to improve incident response and service efficiency.
- Follow up with users to ensure issues have been successfully resolved and provide further assistance if needed.
- Analyze and generate reports on recurring IT malfunctions identifying areas for improvement and recommending proactive solutions.
- Ensure compliance with IT security policies and best practices while handling sensitive data and system configurations.
Requirements
- Bachelor s degree in Information Technology Computer Science or a related field.
- 13 years of experience in IT support help desk or a similar technical role.
- Strong knowledge of Windows and macOS operating systems as well as Microsoft Office Suite and enterprise applications.
- Experience troubleshooting hardware issues network connectivity problems and peripheral devices.
- Familiarity with Active Directory VPNs and remote desktop support tools.
- Basic understanding of LAN/WAN networking principles IP configurations and firewalls.
- Excellent problemsolving and analytical skills with the ability to work independently.
- Strong customer service orientation and communication skills to interact with nontechnical users.
- Ability to prioritize and manage multiple support tickets efficiently in a fastpaced environment.
Employment Type
Full Time
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