Pipeline - ServiceNow Senior Technical Architect
Pipeline - ServiceNow Senior Technical Architect
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Job Description
What you get to do in this role:
The Customer Outcomes Expert Services Senior Technical Consultant is responsible for configuring the ServiceNow Platform in Customer Workflows based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.
- Participate in workshops with customers to assess current processes and establish futurestate processes.
- Design and deliver ServiceNow Customer Workflows solutions with a technical architecture designed for longterm success and following ServiceNow technical standards and leading practices.
- Provide oversight and unit testing of code developed by partner or customer employees.
- Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
- Provide feedback to product development to improve the product based on experiences gained with customers.
- Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications Financial Services HealthCare and Life Sciences for Customer Workflows
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
- 8 years experience as part of a professional services organization; or equivalent education/experience
- Ability to travel up to 50% OR Ability to work outside of local timezone preferably night time IST
- Industry domain expertise in any of: Telecommunications Banking/Financial Services Healthcare Manufacturing Government Field Services Procurement etc.
- Creative with comfort running projects independently
- Success driving complex issues through analysis and resolution
- Experience working collaboratively
- ServiceNow certifications in aligned workflow
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
