Senior Technology Consultant ServiceNow Technical Architect
Senior Technology Consultant ServiceNow Technical Architect
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Job Description
What you get to do in this role:
The Customer Excellence Group SeniorTechnical Consultantis responsible for configuring the ServiceNow Platform in Technology Workflows based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.
- Lead workshops with customers/ partners to assess current processes and establish futurestate processes.
- Participate in workshops with customers to assess current processes and establish futurestate processes.
- Design and deliver ServiceNow Technology Workflowssolutions with a technical architecture designed for longterm success and following ServiceNow technical standards and leading practices.
- Provide prescriptive guidance and leadership for code review developed by partner or customer employees.
- Advise customers on how to use the ServiceNow Platforms capabilities to improve their business processes while adhering to ServiceNow Best Practices.
- Provide feedback to product development to improve the product based on experiences gained with customers.
- Maintain skills/certifications inITOM (Discovery Event Management Service Mapping HLA and Cloud Provisioning and Governance) ITAM (Hardware Software and Enterprise Asset Management) and IT Service Management.
- Prepare all customerfacing deliverables focused on the technology and responsible for quality of configured/developed solution.
- Promoting continuous improvement practices for delivery/engagement materials.
- Supporting specific presales activities when required.
- Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.
Qualifications :
To be successful in this role you have:
- 8 years experience as part of a professional services organization; or equivalent education/experience
- Ability to travel up to 50% and Ability to work outside of local time zone preferably nighttime IST
- Initiative Proactive selfmotivated and selfdirected.
- Dedication and commitment to customer success.
- Creative with comfort running projects independently
- Success driving complex issues through analysis and resolution
- Certified ServiceNow Administrator (CSA)
- Relevant ServiceNow Certified Implementation Specialist (CIS) certifications in aligned workflow
- Experience working collaboratively and with Agile methodology
FD21
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
