Senior Associate - Operations

Job Description

We are excited to invite passionate insurance agents to join our team as Customer Service Representatives (CSRs). If you are looking for a stable career with great benefits and the opportunity to make a real difference we want to hear from you! In this role you will leverage your active insurance license and experience in homeowner insurance to assist our clients effectively. As a key member of our team you will provide support to both insurance agents and homeowners guiding them through their inquiries and ensuring a high level of customer satisfaction. We value individuals with prior agency experience and a comprehensive understanding of home insurance. Strong customer service skills along with empathy and professionalism are crucial for success in this position. Join us and enjoy the benefits of a supportive work environment opportunities for growth and the chance to contribute to a positive customer experience. If you are dedicated to resolving issues efficiently and communicating effectively we invite you to apply and embark on a rewarding career with us!

Please Note: We are only hiring candidates with an active P&C License. Preferred remote location is East Coast or Central.

Position Overview:

As a Customer Service Representative you will be serve as the first point of contact for our customers. Your primary responsibility will be to assist insurance agents lenders and homeowners with their inquiries and ensure customer satisfaction. We are looking for a dedicated individual who can communicate effectively resolve issues efficiently and contribute to a positive customer experience.

Key Responsibilities:

• Assist customers who contact us through calls and chats regarding their home insurance policy with empathy and expertise ensuring high levels of client satisfaction.
• Identify complex issues requiring further assistance and escalate them to the appropriate team
• Maintain accurate records of interactions and transactions in the policy system.
• Collaborate with underwriters and other team members to resolve complex issues.
• Stay updated on industry trends and regulations to provide clients with accurate information.
• Maintain comprehensive knowledge of company products policies and procedures to accurately answer customer questions

Required Skills:

• Strong listening and problemsolving abilities
• Customercentric approach with a focus on building positive relationships
• Ability to balance timeliness and accuracy.
• Ability to work in a fastpaced environment and manage multiple tasks.

Qualifications :

• Active P&C insurance license is required. (Mandatory)
• Minimum 1 year homeowner insurance. (Mandatory)
• Proven experience in customer service
• Strong communication and interpersonal skills (both verbal and written) to effectively explain complex insurance concepts to callers in a clear and understandable manner.
• Detailoriented and capable of managing complex information efficiently
• Ability to multitask and manage time effectively in a fastpaced environment.
• Proficient in Microsoft Office Suite

Additional Information :

Benefits:
Competitive salary and performancebased incentives.
Comprehensive benefits package including health dental and vision insurance.
Opportunities for professional development and career advancement.
A supportive and collaborative team environment.

How to Apply:
Interested candidates are encouraged to send their resume and a cover letter outlining their experience and qualifications to  or  Please include CSR Homeowner Insurance Specialist Application in the subject line.

Please Note: We are only hiring candidates from Florida and with a P&C 220 or 2044 License. Please do not apply if you are not based in Florida

Equal Opportunity Employer:
WNS is an equalopportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Remote Work :

Yes

Employment Type :

Fulltime