Senior Technical Account Manager Client Services
Senior Technical Account Manager Client Services
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1 Vacancy
Job Description
Team Summary
The Client Services team provides industryleading operational support to Visas clients around the world. With our deep knowledge and expertise we bring the voice of the customer into the design development and successful deployment of Visa products and services. We are partners to Visas clients providing expertise to support and successfully grow their business.
Within Client Services our Valueadded Service (VAS) Technical Solutions team plays a vital role in providing account management technical support and solutions to clients through indepth knowledge and consultative partnership across a wide range of Visa Acceptance and Issuing Solutions. With a focus on client needs we enable our clients by helping to manage growth resolve issues and ensure optimized use of our product and services.
What a Senior Technical Account Manager does at Visa:
Senior Technical Account Manager (Sr. TAM) are the main technical and operational liaisons for Visas VAS client base. We are currently looking for a highly motivated candidate for our Korea & Mongolia cluster to manage relationships with existing and new partners in each market. This individual will be mainly responsible for engaging our Acceptance Solutions clients on new product implementation technical advisory and issue management ensuring that their integrations are functioning optimally. This individual will also provide technical and operational support for clients who use Visas Issuing Solutions such as loyalty services and engagement platforms.
In this role you are expected to:
Acceptance Solutions
- Act as the primary technical point of contact for our Acceptance Solutions clients and partners addressing any technical challenges or paymentrelated questions that may arise.
- Oversee and coordinate Acceptance Solutions implementations with clients and provide consultative integration guidance for new partners/merchants.
- Own Acceptance Solutions production issues endtoend from escalation to resolution and client communication.
- Define engagement process and operating models between Acceptance Solutions reseller partners merchants and Visa.
- Support in pitching valueadd of Acceptance Solutions functionalities to partners business from a technical perspective.
- Lead product trainings and perform client/partner business reviews as needed.
- Champion product enhancement requests with our crossfunctional teams.
- Coordinate with regional/global Technical Solutions teams on shared initiatives/product matters.
- Engage directly with acquirers reseller partners and merchants in meetings.
- Build deep product knowledge across CyberSource solutions and services.
Issuing Solutions
- Collaborate with key client/partners and related stakeholders to provide technical and/or operational support for Issuing Solution service implementation and postlaunch activities.
- Foster and facilitate strong partnership and teamwork between regional Issuing Solutions Client Services teams and incountry teams.
Travel may be required in the course of supporting either Acceptance or Issuing Solutions (up to 20%).
Why this is important to Visa:
The Senior Technical Manager (Sr. TAM) are central operators to Visas VAS business across many markets and clients in Asia Pacific. To be successful you will need to become a subject matter expert a great coordinator of programs and thrive in a very strong teamworking culture. This role provides you an excellent opportunity to deepen client relationships by driving the value of our VAS suite and delivering optimal services that will help grow their business. Your ability to succeed in this role will directly impact our clients trust in our brand and technology in the Korea and Mongolia payment industry.
Qualifications :
What you will need:
We are looking for an individual who brings breadth of experience a curiosity about payments is resultsdriven and client focused. As a candidate you should have:
- Bachelors degree in computer science Technology or equivalent qualification.
- A minimum of 8 years of experience including Customer Support/Account Management roles strongly preferred.
- Comprehensive understanding of Acceptance Solutions primarily CyberSource services and partner models (can be learned).
- Strong understanding of technical concepts programming languages (Java C/C Perl etc.) and markup languages (HTML XML).
- Strong leadership and communication skills to effectively engage clients and stakeholders on solutioning issue management and consulting.
- Ability to manage multiple concurrent priorities across client/partner projects and production issues.
- Ability to articulate complex topics to diverse hierarchies across technical and business audiences.
- Ability to conduct hard negotiation with clients under stretched terms.
- Ability to embrace and learn complex concepts quickly.
- Capacity to work independently make decisions with limited information and manage pressure.
- Excellent written and verbal communication skills in English and Korean
- Selfstarter with strong organization skills and resolution management
What will also help:
- 3 years of payment industry experience.
- Experience in cardnotpresent/cardpresent and risk mitigation methodology.
- Experience working with crossfunctional/crossdepartment teams.
- Experience in project management.
- Subject matter expertise in areas such as card payments products and services payment technologies wallet services gained through experience supporting clients within a paymentprocessing environment.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
