Lease Retention Specialist - Honda West
Lease Retention Specialist - Honda West
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Job Description
Purpose
The Lease Retention Specialist is responsible for building dealership and brand loyalty by ensuring our previous customers return to lease or purchase new vehicles. This role requires highly engaged management of the dealership portfolio and daily interaction with customers via multiple communication methods on a scheduled basis. This highvisibility role is critical to the dealerships overall success and presents a great opportunity and career path within Sonic Automotive.
Duties and Responsibilities
Responsible for managing the dealerships portfolio of previous lease and loan customers
Ability to deliver a VIP experience to dealerships loyalty customers to ensure repeat business
Responsible for ensuring the dealership achieves and/or exceeds OEM stated retention goals
Ability to multitask and work within multiple systems (CRM OEM Financial platform retention specific sites etc)
Contact customers via phone email and text to communicate lease/loan end information
Continuous followup with retention customers from a minimum of 9 months prior to maturity to end of contract
Tracks all guest contact and communicates outcomes with management team
Utilizes knowledge of customers current vehicle ownership (vehicle type monthly payment etc.) to provide end of term solutions to meet the customer need
Ability to provide payment options (lease loan and cash)
Schedule appointments for preinspections and new vehicle test drives
OTE (OnTargetEarnings):
- $45000 $60000 / year
- If meeting and exceeding sales goals and quotas
*The Lease Retention Specialist Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $12.00 and $15.00.*
***Looking for Self Starter with a great attitude to take this position on... will set up appointments and track communication and build partnerships with our Sales team to generate guests and sales stream.
Qualifications :
1year minimum experience in any role within automotive sales department
Excellent verbal and written communication skills
Strong Microsoft Office computer skills
Ability to work independently and as part of a team in a fastpaced environment
Strong organizational and time management skills
Ability to read and comprehend rules regulations policies and procedures.
All applicants must be authorized to work in the USA
All applicants must perform duties and responsibilities in a safe manner
All applicants must be able to demonstrate ability to pass preemployment testing to include background checks MVR drug test credit report and valid drivers license
Additional Information :
Its time to make the most important move of your career. From our cooperative teambased approach to our more than 1000 internal advancements each year its easy to see the difference. When you join our organization youll enjoy comprehensive training competitive compensation and unparalleled benefits. Simply put youll experience the best that a career in the automotive industry has to offer.
All your information will be kept confidential according to EEOC guidelines
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
