Duty Manager
Duty Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
PURPOSE OF POSITION
To provide supportive functional assistance to all departments; interact with guests and members of the community.
KEY ROLES & RESPONSIBILITIES
- Manage and supervise all tasks of his/her staff
- Communicate with AFOM & FOM on all matters re: guest services & hotel operations
- Provide functional assistance and direction to all departments
- Cooperate coordinate and communicate with other hotel departments as required
- Ensure guests receive prompt attention and personal recognition throughout the hotel
- Respond to guest needs and resolve related problems
- Ensure the highest guest satisfaction
- Coordinate between the section to ensure smooth operation
- Supervise and direct Rooms and Front Office personnel
- Inspect front of house and back of house regularly for cleanliness and orderliness
- Assist Guest Relations in greeting rooming and sending off guests
- Monitor appropriate standards of conduct uniform hygiene and appearance of staff
- Provide input for Front Office meetings and conduct daily briefings
- Promote interhotel sales and inhouse facilities
- Check billing instructions and monitor guest credit
- Analyse and approve discounts and rebates
- Analyse the rate variance report to ensure rooms revenue control
- Fully conversant with all hotel emergency procedures
- Ensure that front line staff complies with FIT marketing techniques and maximizes sales
- Is fully aware of the Credit Policy
- Take full responsibility of Front Office staff in absence of the FOM/AFOM
- Perform related duties and special projects assigned by FOM/AFOM
PERSONAL ATTRIBUTES
- Good organisational skills
- Good level of engagement with residents
- Ability to manage a multicultural workforce
- Excellent leadership & communication skills
- Display high levels of integrity dedication and support for continuous improvement
- Flexible management style to meet the challenges of a changing work environment
- Good knowledge of the entire Front Office Operations
- Must be a selfstarter coach & mentor who can motivate the Team to perform their best
- Knowledge of Opera Property Management System preferred
Qualifications :
QUALIFICATIONS
- Degree from School for Tourism & Hotel Management
EXPERIENCE
- Minimum 3 5 years relevant experience with at least 2 year at a supervisory level
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
