Cluster Spa Manager
Cluster Spa Manager
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1 Vacancy
Job Description
As Cluster Spa Manager you will manage the Spa Department for two properties Anantara Maia Seychelles Villas & AvaniBarbarons Seychelles.
Job Purpose
The Cluster Spa Manager leads is to achieve sustainable growth through analysis of business performance performance generate demand develop and maintain mutually beneficial relationships with business partners guests and employees.
Area Responsibilities
1. The spa is consistently operating to agreed standards.
2. The spa operates with maximum profitability.
3. Relationships with all business partners are maintained and nurtured to mutual
benefit.
4. The Anantara spa brand integrity is reinforced within all interactions of all
employees.
5. Spa Employees are continually developed and challenged to maximize their
potential.
6. The spa benefits from high capture rates through self generated demand.
Key Responsibilities
1. Spa Operation:
1. 1 the guest experience is consistent
1.2 Ambience special touches and guest interaction are reviewed and corrected
whenever they do not meet the required standards.
1.3 All materials and supplies needed to operate to the required standards are
available without interruption.
1.4 The Spas operational and financial figures are reported punctually and
accurately.
1.5 The spa generates sufficient client feedback to provide relevant and reliable
guest satisfaction data.
1.6 The Spas operations manual is frequently reviewed and updated. All
aspects of manuals are implemented and monitored.
1.7 Regular communication in the form of conference calls meetings and
workshops with relevant personnel is in place.
1.8 All business units receive an appropriate number of visits per year to
support business performance.
2. Business unit performance with maximum profitability.
2.1 All business has an annual budget and follows up on their business
performance against the budget a regular basis.
2.2 All unit managers analyze their P&L statements and take appropriate action
to positively impact on their results.
2.3 National and local promotions are developed and implemented and
monitored to enhance revenue.
2.4 Spa capacity (Facilities therapists) are scheduled to achieve maximum
utilization.
2.5 All spas realize sales potential through effective visual merchandising and
appropriate training activities.
2.6 All products and treatments are priced to sell and are in relation to each
spas client base.
- An effective succession planning and mentoring scheme is in place to support individual growth and company expansion.
- To have a complete understanding of and adhere to the companys policy and procedures
- To have a complete understanding of and adhere to the companys policy related to fire hygiene health and safety
- To report for duty punctually and wear the correct uniform with the name badge at all time
- To carry out the other duties as assigned by the management team
- To establish good relationship and rapport with guests and colleagues
- To ensure the cleanliness and hygiene in work areas
Qualifications :
- Bachelors degree in Business and/or Hospitality Management
- At Least 3 years experience as Spa Manager in 5 stars spa
- 2 years multi unit experience
- Spa therapy knowledge presentation skill
- Keen on P&L
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
