Quoting Executive North America
Quoting Executive North America
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location: Manchester NH Hybrid 3 days onsite
Are you a diligent professional with a passion for delivering exceptional customer service Do you thrive in a fastpaced sales support environment and have experience in handling controlled substances and compliance processes If so this could be the perfect role for you.
About the Role
We are seeking a Quoting Executive to manage and complete inquiries from various channels product sectors and endmarkets. This role plays a key part in ensuring the highest level of customer service by providing accurate and timely quotations supporting controlled substance inquiries and ensuring compliance with all relevant import and export regulations. You will act as the intermediary between Demand Generation and Demand Fulfilment roles working closely with sales operations and compliance teams to ensure a seamless customer experience.
Key Responsibilities
- Generate and manage quotations for LGC catalog products across various account types.
- Respond to customer inquiries regarding pricing availability and order processing.
- Work closely with account managers and inside sales to deliver bestinclass sales support.
- Ensure controlled substance orders are handled in compliance with existing guidelines including import permits and export licenses.
- Track and report on customer support performance metrics (e.g. customer satisfaction score response time resolution rate).
- Promote and prioritize LGCmanufactured products in quotation requests for thirdparty items.
- Communicate professionally and courteously with customers via telephone email and Service Cloud.
- Maintain accurate customer and order records in IFS ERP and other relevant systems.
- Ensure compliance with supply chain processes as set by the Operations team.
- Actively promote the LGC Webshop to drive direct customer engagement.
- Stay up to date with LGC Standards products and services ensuring continuous learning and product knowledge development.
Qualifications :
What Were Looking For
- Salesfocused attitude with a strong understanding of quoting and order processing.
- Experience working in a sales customer service or quoting environment.
- Familiarity with CRM systems supply chain process management tools and ERP systems (especially IFS).
- Knowledge of customers in the pharmaceutical biotech food & beverage forensics environmental and industrial sectors.
- Excellent communication skills both written and verbal with a professional telephone manner.
- Strong problemsolving skills and the ability to work under pressure to meet deadlines.
- High level of computer literacy including Microsoft Office Suite.
- Customerfocused approach both internally and externally.
- Ability to work as part of a team providing support to colleagues when needed.
- An interest in Chemistry or Science would be a distinct advantage.
- Strong coachability and willingness to learn including participation in training and mentorship programs.
Why Join Us
- Make an Impact Play a crucial role in supporting sales and ensuring customer satisfaction.
- Join an equal opportunities employer
- Flexible Working Hybrid and remote options available to suit your lifestyle.
- Dynamic & Supportive Team Be part of a collaborative customerfocused environment.
- Industry Leader Work for a company that sets the standard in reference materials and analytical standards.
If youre looking for a role where you can combine sales support compliance expertise and customer engagement we want to hear from you! Apply today and be part of our success!
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
