User Education Specialist Senior User Education Specialist - IFS RD Copperleaf
User Education Specialist Senior User Education Specialist - IFS RD Copperleaf
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Job Description
Copperleaf is an IFS company that provides enterprise decision analytics software to companies managing the critical infrastructure we all rely on every day. We help the worlds leading organizations decide where and when to invest in their businesses to manage risk contribute to ESG strategies deliver against performance expectations and maximize value for every dollar spent. Join our team as we empower our clients to make the best strategic decisions through our innovative awardwinning solutions.
As a User Education Specialist you want to empower our internal and external users to find the answers they need when they need them so they can complete the task at hand. At the same time you want to reduce the reliance of our customers on our support teams. You should have a clear vision of what a superior user education and documentation experience looks like.
As a User Education Specialist you should be able to:
- Determine the needs of our different stakeholders so you can create impactful education materials
- Write and review technical and end user content for the product including user guides online help system error messages system field names labels tool tips etc.
- Be able to identify the need for new content from analysis of support cases and topics on community platforms
- Be an advocate for intuitive design and seek out ways of reducing the need for formal education materials through collaboration with the design stakeholders within the development teams
- Deliver input into the User Education strategy and work with community and senior stakeholders within your team to ensure processes within the team align to the strategy
- Ensure User Education is accessible at the right time in the right place in the right medium for all target groups
Qualifications :
- Proficient in English with excellent written and verbal communication skills
- Ability to create clear concise structured content including documentation and videos
- Experience creating help content for customer audiences
- Great team player who can connect with global team members.
- Commitment and ability to meet deadlines in a consistent manner.
- Willingness to learn new concepts
- Degree or equivalent qualification in a relevant field of study or demonstratable experience in relevant working environment
- Ability to coordinate and manage projects in line with known timeframes
- Experience in a customer facing role
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
