French-Speaking Technical Support Advisor
French-Speaking Technical Support Advisor
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Job Description
Location: Lisbon Portugal
Language Requirements: Native or C1 French & B2 English
Training Start Dates: Feb 20 2025 & March 13 2025
Are you passionate about delivering outstanding customer experiences Do you thrive in a dynamic multicultural environment Join us in Lisbon as a FrenchSpeaking Technical Support Advisor for a Website Solutions project!
What Youll Do:
Provide exceptional support to customers via various channels ensuring a seamless and positive experience.
Troubleshoot technical issues related to website solutions and deliver effective solutions.
Act as a trusted advisor guiding users through their queries and enhancing their satisfaction.
Collaborate with internal teams to escalate and resolve complex cases efficiently.
What Were Looking For:
Experience: At least 6 months in customer service tech support or a similar role (mandatory).
Languages: Fluency in French (C1) and English (B2).
A proactive problemsolver with excellent communication and interpersonal skills.
Ability to work on a 24/7 rotational schedule including night shifts and two rotating days off.
What We Offer:
Competitive Compensation
Base Salary: 890 EUR gross/month (14 months) 12 460 EUR gross/year
Performance Bonus: Up to 90 EUR /month (12 months) 1 080 EUR gross/year
Meal Allowance: 7.23 EUR /day (net) 190872 EUR gross/year
Transport Allowance: 20 EUR /month 240 EUR gross/year
EUR gross/year plus a performance bonus 1 080 EUR gross/year
Benefits
Health insurance from Day 1 (free after 6 months of employment).
Opportunity to grow within a leading global organization.
Relocation Support (if applicable)
Airfare Reimbursement: Up to 400 EUR (Economy class) at the end of your 6th month.
Accommodation: Shared apartment for up to 12 months at 280 EUR /month (deducted from your payslip all utilities included).
Career Development
Comprehensive training program to set you up for success.
Exposure to a multicultural fastpaced environment with potential career advancement opportunities.
Selection Process:
Application Submission
Profile Validation
Initial Phone Call
Online Assessment
First Interview
Client Interview (if applicable)
Job Offer
Welcome to the Team!
Why Join Us in Lisbon
Discover the vibrant lifestyle of Lisbon while building a rewarding career. Work with a leading company where your contributions make a real impact.
Employment Type
Full Time
