Senior Business Analyst COO Service Portfolio and Catalogue Management SPCM
Senior Business Analyst COO Service Portfolio and Catalogue Management SPCM
Posted on :
06-02-2025
Employer Active
1 Vacancy
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Job Description
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
A Minimum requirement of a Bachelors degree at a nationally recognized /certified University in a related discipline and 5 years postrelated experience
Or exceptionally the lack of a degree may be compensated by the demonstration of a candidates particular abilities or experience that is/are of interest to NCI Agency that is at least 10 years extensive and progressive expertise in duties related to the function of the post
A formal project management qualification such as PRINCE 2 or PMI PMP
Recent experience (at least five years) and knowledge in the successful project management for a large preferably international organization
Knowledge and experience in stateoftheart technologies relevant to the work and familiarity with related international / commercial / industrial standards
Proficiency in process design and implementation
Proactive attitude in seeking and maintaining trust from stakeholders
Expertise in project management methodologies tools and best practices
Experience and certification in Agile Project Management (Agile PM Scrum)
Experience and certification in Service Management (i.e. ITIL V3 or V4)
Experience in supplier management negotiations conflict resolution and contract management
Prior experience of working in an international environment comprising both military and civilian elements
Knowledge and experience with NATOs business process for ICT projects
Experience in large IT infrastructure (data centers networking security end user devices) implementation projects
Experience in communicating with senior management and large groups (briefings written and oral presentations)
DUTIES/ROLE:
Manage projects to ensure projects are delivered within agreed scope time cost and quality tolerances
Develop and maintain agreed project and resource plans and detailed stage plans in compliance with the NCIAs directives and project management best practices
Identify plan request and manage the deployment of resources to meet project milestones and initiate corrective actions when necessary
Design and implement a new process for preparing price proposals for standard products
Lead the design development and implementation of a new digital frontend for the customer catalogue
Collaborate with Product Owners Business Areas and stakeholders to ensure usability scalability and alignment with NCIAs goals
Analyse current service rates and propose standardized rates for applicable services
Ensure compliance with financial and operational policies during the standardization process
Develop and implement integrated service trees to streamline service offerings
Coordinate with technical teams and Product Owners to ensure seamless integration
Take responsibility for understanding customer/stakeholder requirements collecting data delivering analysis and problem resolution
Drive the change management process for updating and aligning product descriptions
Engage Product Owners and Business Areas to ensure acceptance and adherence to updated descriptions
Support reporting and communications with the Business Area and NCIAs senior leadership in order to ensure projects are monitored and controlled across all management levels
Manage internal and external stakeholder groups and build networks to gain support to deliver projects successfully
Deputize for higher grade staff if required
Performs other duties as may be required
Or exceptionally the lack of a degree may be compensated by the demonstration of a candidates particular abilities or experience that is/are of interest to NCI Agency that is at least 10 years extensive and progressive expertise in duties related to the function of the post
A formal project management qualification such as PRINCE 2 or PMI PMP
Recent experience (at least five years) and knowledge in the successful project management for a large preferably international organization
Knowledge and experience in stateoftheart technologies relevant to the work and familiarity with related international / commercial / industrial standards
Proficiency in process design and implementation
Proactive attitude in seeking and maintaining trust from stakeholders
Expertise in project management methodologies tools and best practices
Experience and certification in Agile Project Management (Agile PM Scrum)
Experience and certification in Service Management (i.e. ITIL V3 or V4)
Experience in supplier management negotiations conflict resolution and contract management
Prior experience of working in an international environment comprising both military and civilian elements
Knowledge and experience with NATOs business process for ICT projects
Experience in large IT infrastructure (data centers networking security end user devices) implementation projects
Experience in communicating with senior management and large groups (briefings written and oral presentations)
DUTIES/ROLE:
Manage projects to ensure projects are delivered within agreed scope time cost and quality tolerances
Develop and maintain agreed project and resource plans and detailed stage plans in compliance with the NCIAs directives and project management best practices
Identify plan request and manage the deployment of resources to meet project milestones and initiate corrective actions when necessary
Design and implement a new process for preparing price proposals for standard products
Lead the design development and implementation of a new digital frontend for the customer catalogue
Collaborate with Product Owners Business Areas and stakeholders to ensure usability scalability and alignment with NCIAs goals
Analyse current service rates and propose standardized rates for applicable services
Ensure compliance with financial and operational policies during the standardization process
Develop and implement integrated service trees to streamline service offerings
Coordinate with technical teams and Product Owners to ensure seamless integration
Take responsibility for understanding customer/stakeholder requirements collecting data delivering analysis and problem resolution
Drive the change management process for updating and aligning product descriptions
Engage Product Owners and Business Areas to ensure acceptance and adherence to updated descriptions
Support reporting and communications with the Business Area and NCIAs senior leadership in order to ensure projects are monitored and controlled across all management levels
Manage internal and external stakeholder groups and build networks to gain support to deliver projects successfully
Deputize for higher grade staff if required
Performs other duties as may be required
Employment Type
Full Time
Key Skills
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