Conversational Analyst
Conversational Analyst
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Job Description
Job Description: Conversational Analyst
Experience Required: 23 years
Location: Insert Location
Employment Type: Fulltime
Role Overview
We are looking for a Conversational Analyst with 23 years of experience in designing and enhancing chat and voice user experiences. This role requires a deep understanding of user context a strong focus on quality assurance and a passion for creating impactful conversational solutions. The ideal candidate will play a critical role in identifying problems testing conversational flows and ensuring a seamless user journey before deployment.
Over time the selected candidate will gain exposure to advanced technologies including Large Language Models (LLMs) Bhasa Infrastructure Automatic Speech Recognition (ASR) and TexttoSpeech (TTS) systems.
Key Responsibilities
Context Analysis and Problem Solving:
Understand user needs identify issues in existing conversational flows and propose enhancements to improve the overall user experience.Testing and Validation:
Rigorously test chat and voice user experiences for functionality usability and contextual accuracy before they are deployed to production.Collaboration with Data Scientists:
Work closely with data scientists to analyze conversational data identify patterns and improve conversational AI models and flows.Conversation Flow Optimization:
Analyze and refine conversational designs to ensure natural and seamless interactions for both chat and voicebased systems.Data Analysis and Reporting:
Use analytics tools to monitor and report on user behavior and feedback offering actionable insights to improve conversation designs.Learning and Development:
Gradually build expertise in advanced conversational AI technologies including LLMs ASR TTS and the Bhasa infrastructure.
Key Skills and Qualifications
23 years of experience working in conversational design chatbot/voice assistant testing or a related field.
Strong understanding of chat and voice UX principles and best practices.
Handson experience in testing conversational flows and troubleshooting user interaction issues.
Analytical mindset with the ability to interpret user behavior and provide actionable insights.
Excellent communication and collaboration skills to work effectively with data scientists and technical teams.
Knowledge or exposure to conversational AI tools and platforms (e.g. Dialogflow Rasa or similar).
NicetoHave Skills
Familiarity with Large Language Models (LLMs) and their applications.
Exposure to technologies such as Automatic Speech Recognition (ASR) and TexttoSpeech (TTS).
Understanding of the Bhasa infrastructure or similar conversational AI ecosystems.
Basic programming or scripting knowledge for prototyping/testing purposes.
What We Offer
Opportunity to work on cuttingedge conversational AI projects.
Handson exposure to advanced technologies like LLMs ASR and TTS.
Collaborative and innovative work environment.
Professional development and upskilling opportunities.
Competitive salary and benefits.
If you are passionate about building intuitive conversational experiences and are eager to grow with a company that values innovation and datadriven design we would love to hear from you.
sourcing, screening , headhunting
Employment Type
Full Time
