Reporting to the Director of Event Services & Sales responsibilities and essential job functions include but are not limited to the following:
- Prepare and distribute all material and correspondence relating to the successful operation of the Events Department such as running reports event orders personalized amenities dining reservations client transportation upgrades & group resumes.
- Overall maintenance of the filing and tracking system
- Order & upkeep of office supplies & collateral inventory for events office
- Ensure Banquet Menus across all platforms both online and internally are updated
- Work directly with accounts to support timely & accurate deposit collection and file turnover
- Provide telephone and message support for the department and respond to inquiries in a timely manner
- Hotel point person for internal hotel meetings and events liaising with department heads and Talent & Culture to ensure paperwork is distributed in a timely manner.
- Initiate the Event Services booking process by creating account bookings establishing departmental files and generate timely notifications as it pertains to all types of guest and client inquiries
- Assist the Events Team with the preparation of contracts & proposals
- Active solicitation of client guarantees and the timely distribution of the information in accordance with established departmental processes and as requested
- Extend site inspections and walkin client queries as required
- Handle inquiries and coordinate group program details in the absence of assigned Event Sales & Services Manager
- Managing the design and printing of custom projects including menus for weddings and events; event diagrams and seating floorplans
- Ensure Health & Safety standards are complied with at all times as well as adherence to our Sustainability Partnership Program initiatives
- Maintain integrity of Opera Sales & Catering database Fairmonts sales force tool
- Perform daily weekly and monthly tasks and additional administrative duties to support the Event Division
Qualifications :
Qualifications:
- Previous administrative experience is required experience in hotel sales or catering environment is preferred
- Strong computer literacy with MS Office programs (Excel Word PowerPoint Outlook) is required
- High energy with exceptional organization interpersonal and communication skills both written and verbal
- Must be a creative and effective person possessing a high degree of professionalism both in appearance and telephone manner
- Must be able to work independently and maintain a positive attitude within a very busy environment
- Must be a proven team player who is motivated and can take initiative
- Ability to multitask and take directions from numerous sources
- Highly responsible and reliable
- Must be flexible in availability as long hours evening and weekend work may be required depending on business levels
- Bachelor degree in Hotel Management and/or equivalent experience working in the hospitality industry is a definite asset
- Opera knowledge an asset
Additional Information :
Physical Aspects of Position:
Physical Aspects of Position (include but are not limited to):
- Sitting 68 hours a day.
- Light Activity.
Remote Work :
No
Employment Type :
Fulltime