drjobs Technical Account Analyst

Technical Account Analyst

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1 Vacancy
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Job Location drjobs

Pasay - Philippines

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

The Technical Account Management team consists of subject matter experts within the Payment and Service Operations function providing a high level of technical support to internal teams. The team is responsible for identifying and resolving client issues and act as an escalation point for internal operational teams.

As a Technical Account Analyst you will need to be able to work in a team environment have strong communication and problemsolving skills and become a knowledge expert to the business teams.

 

  • Utilize analysis and problemsolving skills to resolve technical problems by applying own understanding and indepth knowledge of Visa Payments Limited services.

  • Work with the implementation team throughout the onboarding process including performing configuration tasks resolving technical issues and answering any technical queries.

  • Perform configuration tasks in the production and client facing test environments.

  • Identify troubleshoot and resolve queries relating to the Visa Payments Limited application suite.

  • Manage and troubleshoot escalated technical problems interfacing with Product Development Product Management and thirdparty technology teams.

  • Create share and maintain incident related documentation (including workarounds & root cause analysis) with the rest of the team.

  • Provide 24 x 7 support as part of a rota.

  • Proactively resolve and manage stakeholder communication on all technical problems.

  • Ensure that product knowledge is kept up to date to be ready to provide support for new application features.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership/site) with a general guidepost of being in the office 50% or more of the time based on business needs.


Qualifications :

Basic Qualifications

  • 2 years of relevant work experience and a Bachelors degree OR 5 years of relevant work experience


Preferred Qualifications

  • 3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)
  • Ideally educated to degree level or hold equivalent professional experience. Computing or businessrelated subjects would be an advantage.


Experience:

  • Minimum of 1 years experience in a technical role in financial services software or information services preferably serving retail and/or treasury banks.
  • Proven ability to manage complex technical systems across several products platforms and services.
  • Strong understanding of technical concepts including APIs XML JSON and SQL.
  • Ability to comprehend and translate technical information and apply to business solutions.
  • Selfstarter with a demonstrated ability to achieve results as part of a team.
  • Ability to effectively prioritise and multitask under deadlines.
  • Highly motivated and results driven.
  • Strong verbal written presentation and interpersonal skills.
  • Strong business problem solving and data analysis skills.


Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

About Company

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