NCAOC - Service Support Analyst- Junior
NCAOC - Service Support Analyst- Junior
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1 Vacancy
Job Description
***This is a remote position working first shift Monday Friday from 7:30AM 4:30AM.
***Candidates are required to have high speed internet and are expect to be available during the hours listed above.
The North Carolina Administrative Office of the Courts (NCAOC) is seeking a qualified IT Help Desk Specialist to provide first level support to end users focusing on password resets. This position is critical in promoting a positive customer relationship and requires a high customer service orientation and strong interpersonal skills to provide effective support to a diverse population.
An IT Help Desk Specialist operates in a Microsoft Windows micro computing environment and works with other IT Help Desk Specialists and high level specialists to ensure overall quality and customer satisfaction.
Primary responsibilities include but are not limited to the following:
Respond via telephone or electronically to inquiries and requests for password assistance.
Identify problems categorize issues prioritize work troubleshoot and provide advice to endusers.
Coordinate with other Help Desk team members to resolve problems if necessary and dispose of tickets within Service Level Agreements (SLA) guidelines.
This position reports to the Judicial Support Center Supervisor. The work schedule for this fulltime position is Monday Friday from 7:30AM 4:30AM. This position is a 100% remote work position after training is complete.
KNOWLEDGE SKILLS AND ABILITIES / COMPETENCIES:
Knowledge of: Microsoft Windows 10 operating system; Office 365 suite; and Ticketing system software.
Skills in: analyzing and diagnosing user problems; basic knowledge of computers to assist users with problems.
Ability to: multitask; follow established procedures; communicate and work with all levels of judicial personnel in the field; and communicate effectively in oral and written formats.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
Graduation from high school and one (1) year of customer service related experience; or an equivalent combination of education and experience.
Required/Desired Skills
Questions
Employment Type
Remote
Company Industry
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
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