Manager Software Quality Engineering

We are passionate about the products we ship. We care about the quality of the product in every aspect. Contribute to giving our customers great product experience. We are the Customer Service Management team CSM applies predictive intelligence to more effectively route issues offer insightful recommendations identify trends and provide solutions. Predictive intelligence is built on machine learning allowing CSM to improve and become more effective.

What you get to do in this role:

• Manage a team of quality engineers and provide technical guidance feedback and career development.
• Management of departmental resources like recruiting staffing mentoring and enhancing and maintaining a bestofclass quality engineering team
• Work with developers and Product Managers to design specific testing strategies for features being developed and automate them.
• Drive continuous improvement and innovation initiatives to enhance the reliability and performance of our products and services.
• Partner with crossfunctional teams and stakeholders to align on priorities communicate issues and utilize best practices.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry. 
• 7 years of software product quality engineering experience including test planning implementation and execution.
• 5 years of experience in a management position for technical teams
• Advanced working knowledge of test engineering processes and methodologies; Expertise in test planning test case management code coverage and defects.
• Significant handson experience in project management and Agile/Scrum product development life cycles
• Thorough knowledge of performance testing and automation testing.
• Demonstrated management coaching and mentoring skills combined with flexibility working in a dynamic fast moving product development environment.
• Teamoriented with personal style; highly effective communicator and problem solver.
• Manage multiple  priorities while driving resolution and getting results
• Delivering  for identified functions driving resolution reporting & managing SLA and KPI root cause. Perform the role of Critical Escalation Manager.
• Hiring mentoring and managing team of QA & Partner with Engineers
• Open to travel This role might require occasional travel

JV20

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

For positions in this location we offer a base pay of $143600 $251300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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