Lead - Solution Engineering CX
Lead - Solution Engineering CX
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Salary Not Disclosed
1 Vacancy
Job Description
At Freshworks we pride ourselves on providing industryleading AIfirst Customer Experience software. Our customers deliver greater levels of customer engagements through an intuitive and powerful omnichannel customer support platform. If youre looking to move fast and make a significant impact in an exciting space youre in the right place!
Were always on the lookout for smart passionate individuals who are driven to create exceptional products design seamless experiences build scalable platforms and delight customers. Were seeking Solution Engineers to join our CX business unit in North America focusing on our Enterprise and Strategic segments. If you have strong analytical skills a methodical approach to problemsolving and the ability to communicate effectively with diverse audiences we want to hear from you! Were looking for someone who takes ownership thrives in a fastpaced highgrowth environment and values collaboration between sales and solution engineering. If this sounds like you lets chat!
Responsibilities:
- Collaborating with Enterprise and Strategic customers to identify and address their most pressing business challenges related to our Customer Support product offerings.
- Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals.
- Gathering requirements effectively to clearly define customer problems.
- Creating and delivering engaging demonstrations and Proof of Concepts for Freshworks products.
- Guiding sellers and the RFP team in executing and responding to RFPs.
- Articulating the value of Freshworks solutions to a variety of audiences.
- Embracing lifelong learning and continuously developing your skills.
- Evangelizing the refreshing user experience offered by the Freshworks platform.
Qualifications :
- 68 years of Solution Engineering experience.
- Excellent soft skills and presentation abilities; you will rely on these daily!
- Proven capability to work on crossfunctional teams to address business and technical challenges.
- Strong verbal written presentation and interpersonal communication skills.
- Demonstrated time management skills in a dynamic sales environment; you will manage multiple deals monthly.
- Highly driven individuals with a focus on execution and a strong sense of urgency are encouraged to apply.
- Demonstrated ability to successfully execute onsite workshops with diverse customer groups.
- A Bachelors degree is preferred but not required.
- Experience in selling CX and CRM solutions including Telephony Chat Workforce Management (WFM) Sales Automation Case Management and other products within the customer experience industry.
- Experience in selling AI solutions is a plus.
- Proficiency in Spanish is a plus.
- Availability to work inoffice at least three days a week at one of our locations:
- San Mateo CA
- Boston MA
- Denver CO
- Bellevue WA
- Remote or workfromhome positions are not being considered
Additional Information :
This role is based in the greater Denver area and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of jobrelated factors such as professional background training work experience business needs and market demand. Therefore in some circumstances the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future.
Compensation Package
$140080 to $189520 USD Base Salary Variable Compensation
Freshworks offers multiple options for dental medical vision disability and life insurances. ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
