Customer Service Representative - Braxtone Group
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Job Description
1. BRIEF DESCRIPTIONOF JOB FUNCTION
The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.
This role requires an individual who is selfmotivatedwith high levelsof energy and drive. The Call
Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.
2. DUTIES ACTUALLY PERFORMED BY THIS POSITION:
- Answer all calls within 2 rings
- Cordial and positive tone of voice in all calls
- Focus on needs of the customer and provide for their queries and requests
- Sell upsell and crosssell different products and services to the customer
- Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
- Data entry
- Filing and documentation management
- Updating information and ensuring accuracy of data records
1. ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
- Minimum of high school certification
- Diploma and some form of work experience is preferred
- Strong communication skills
- Good selling skills
- Positive energy and teamwork ethos
- Excellent written and oral communication skills.
- Strong English language
- Good understanding of the services
- Be highly computer literate particularly in Microsoft Office Products.
2. Typical Working Conditions
Normal Working Hours40 hours a week
Working Timing is rotating shift.
Work may require occasional weekend and/or evening work
Employment Type
Full Time
