Assistant Manager - Operations
Assistant Manager - Operations
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Job Description
First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies
Collections: a) Voice calling b) Dispute Management c) Customers account Reconciliation
Cash Application a) Cash Application b) Account reconciliation c) Dispute Management d) Voice Calling e) Dr and Cr clarity f) Reasonably Good accounting knowledge g) SAP knowledge strongly preferred h) Reporting in excel/ppt i) Exposure leading a team
1.Knows the counterparts at client side and maintains a supportive and professional relationship with them
2. Maintains a communication channel to report regular issues and highlight the exceptions
1. Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly
2. responds to any changes alterations customer requests and escalates as required
3. Solution oriented effective communication with customers on issues raised findings and proposed resolution. 4.. Is mindful of customer feedback voice of customer coordinates on action plans to address issues
1. Takes on complete responsibility to deliver on assigned tasks; clarifies all doubts and expectations quickly.
2. Prioritizes tasks and works towards completing them
3. Seeks support either on own initiative or by escalating to ensure completion of tasks
1. Is proactive in meeting counterparts and key people from same or different units that he / she is required to work with
2. Establishes a clear understanding on the larger goals that both parties need to contribute to
3. In case of differences with others makes efforts to understand the others priorities and contexts; always keeps the larger goal in mind for resolving these differences
4. Addresses problems and finds solutions by working within and between WNS teams including consultation with and/or escalation to other towers when required.
1. Is able to solve routine problems in own area of work by identifying the apparent causes
2. Defines solutions for problems both the immediate problem as well as to ensure nonrecurrence of the problem by addressing the root cause
3. Gathers information trends and analyses causeeffect relationships for anomalies errors and aberrations in output
4. Proposes coordinates and drives implementation of process improvements along with the transformation team.
1. Participates actively in team meetings; articulates thoughts clearly
2. Listens with attention and builds own understanding
3. Anticipates areas where support or influence will be required4. Is able to influence using data facts as well as different viewpoint
Qualifications :
Commerce Graduate
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
