Support Engineer
Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Our client is s software development company with presence in New York USA and Santiago Chile. They are currently seeking a Support Engineer to join their Chilean team.
Mission:
Support is a key area within the company which takes pride in having a topnotch inhouse Customer Success team that ensures a seamless user experience. To further elevate the level of support the company is seeking a Support Engineer to collaborate with both the Customer Success and Engineering teams in assisting users.
Responsibilities:
- Be the bridge between the Customer Success team and the Engineering team.
- Troubleshoot user issues that are escalated by the Customer Success team.
- Define and create support tools to help better understand trends troubleshoot data problems and assist the Customer Success team.
- Interact with users to help troubleshoot any engineering or datarelated issues they might encounter.
- Communicate constantly with the rest of the Engineering team to learn how everything works and share what users are having problems with.
Required Qualifications:
- 3 years of experience working as a developer or support engineer.
- Experience with Javascript and SQL.
- Excellent communication skills.
- English proficiency; all of the meetings and internal communications are in English.
- Based in Santiago Chile.
Desired Qualifications:
- Bachelor in Computer Science or equivalent.
- Experience with: Google Cloud / Firebase / Firestore Retool Mobile apps one or more modern frontend web frameworks (React Vue Angular).
If your profile matches the position please click on SOLICITAR EL PUESTO or click on REMITIR A ALGUIEN to introduce someone you think has a good profile for the position.
- Monthly salary of CLP $2.200.000 $2.700.000 (lquido)
- Equity in the company (Stock options)
- Home Office Setup
- Complementary health insurance (in process)
- Remote work allowance (CLP $50.000/month)
- Wellness allowance (CLP $85.000/month)
- We cover sick days that your health insurance doesnt pay (usually the first 3 days of a medical leave)
- After 2 years in the company you get 5 extra vacation days and 5 more after 4 years
- Extra free day for your birthday (you can take it any day of the month)
- 4 administrative days per year (nonaccumulable)
- Annual company retreats
- Annual weeklong rotations between the US and Chile
Employment Type
Full Time
