Bilingual Travel Advisor CS Advisor
Bilingual Travel Advisor CS Advisor
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Job Description
Your Role as a Bilingual Customer Advisor:
Respond and record consumer inquiries/questions raised through free phone lines for customers;
Maintain Accurate data input of consumer inquiries questions and feedback on the customer services database;
Ensure Client complaints are dealt with and logged in line with the companys complaints escalation policy;
Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
Troubleshoot through the use of open questions support documents and system training;
Offer recommendations to common problems or frequently asked questions.
Requirements
High School Diploma or Higher
Native/Fluent German or Portuguese or Czech
Good level of English C1;
Good ProblemSolving Skills
Strong troubleshooting skills
Benefits
Relocation package*
Accommodation in a great hotel close by the office for 3 weeks (after these 3 weeks of accommodation there is no assistance with Real Estate agencies)
300 Euros accommodation support for the candidates moving from abroad (with the 1st payment)
Contract
Permanent (if working from the office)
Possibility of remote anywhere from Greece (6 monthly contracts)
Private Health & Life Insurance
Euros gross monthly x 14 salaries (Please fill the blanks with the relevant salary from below)
Performance bonus
25 days annual leave
Working hours: 40h per week is 8 hours per day / 5 days a week;
Employment Type
Full Time
