Follow up service offices in the branches, record bills, book transportation, and accurately collect data
Putting customer registration on the CRM system and following up on the accuracy of registration
Follow-up of the reception records. Covering clients in the branches and making sure of any deficit in order not to disrupt the workflow
Follow up on pending invoices
Follow up on customer delivery on a daily basis with the transport office and the timings for customer receipt and accuracy
Receive data and its data, discuss it, solve it, discuss and confront it
Review with the branch managers regarding the daily workflow in customer service, as well as customer complaints in the branches
Follow-up to the Internal Coordination Department and everything related to the clients' receipts from breakage and the rest of our party and goods with defects
Follow up on all complaints related to products
Follow-up of the installations section, the management table, the technicians, the questionnaires of the installations and the problems, if any
Follow up the brands and promotions by reporting all customer service, reception and call center to them
Follow up on the call period to find out how to start the communication channels between the company’s employees and the call center if needed
Job Requirements
Proven working experience as a Customer Service Manager in retail is a must
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases, and tools
Awareness of the industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
BS degree in Business Administration or related field
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