Customer Service Administrator
Customer Service Administrator
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Job Description
In this role you will be the first point of contact for our valued customers providing exceptional service and administrative support to ensure smooth operations and customer satisfaction.
- Respond to customer inquiries via phone and email providing accurate and timely information
- Process customer requests
- Maintain and update customer records in our CRM system
- Coordinate with other departments to resolve customer issues and improve service delivery
- Assist in administrative tasks such as data entry filing and document preparation
- Generate reports on customer service metrics and activities
- Identify and support with complex customer requests
- Contribute to the development and implementation of customer service policies and procedures
- Participate in team meetings and training sessions to enhance skills and knowledge
Qualifications :
- Experience in customer service or administrative role
- Excellent verbal and written communication skills
- Strong problemsolving abilities and attention to detail
- Proficiency in Microsoft Office Suite (Word Excel PowerPoint)
- Ability to multitask and prioritise in a fastpaced environment
- Strong organizational skills and time management abilities
- Customerfocused mindset with a friendly and empathetic approach
- High school diploma or equivalent
- Ability to work collaboratively in a team environment
- Adaptability to changing customer needs and company procedures
Additional Information :
Your Wellbeing We take your health and wellbeing very seriously by providing a range of benefits to give you and your family peace of mind. These include:
- Market leading family friendly policies such as access to our Maternity Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- EAP (Employee Assistance Programme) Offering you support on a wide range of subjects including financial concerns mental wellbeing and more general queries around family work housing and health
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service
Your Lifestyle Its important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when youre enjoying your leisure time.
- Minimum of 27 days holiday per year
- Option to buy or sell holiday days through our flexiholiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving
Your Contribution Were focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
