Front Office Executive
Front Office Executive
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Job Description
We are seeking a professional and customerfocused Front Office Executive to join our dynamic team in Chennai India. As the first point of contact for our guests you will play a crucial role in ensuring exceptional service and creating memorable experiences from arrival to departure.
- Greet guests warmly and assist with checkin/checkout procedures providing personalized assistance throughout their stay
- Handle guest inquiries and reservations efficiently ensuring accuracy and attention to detail
- Manage front desk operations including answering phone calls responding to emails and addressing guest requests promptly
- Process payments handle cash transactions and maintain accurate financial records
- Coordinate room assignments based on guest preferences availability and special requests
- Provide information about hotel facilities services and local attractions to enhance guest experiences
- Address guest concerns and complaints proactively seeking solutions to ensure satisfaction and retention
- Collaborate closely with other departments to ensure seamless guest experiences and resolve any issues
- Perform general administrative tasks including filing data entry and maintaining guest records
- Maintain a clean and organized front desk area projecting a professional image at all times
Qualifications :
- Previous experience in a similar role within the hospitality industry is preferred
- Exceptional customer service skills with a friendly and outgoing personality
- Strong verbal and written communication skills with proficiency in English (additional languages are a plus)
- Excellent organizational and multitasking abilities with keen attention to detail
- Proficiency in using computer systems and hotel management software
- Ability to remain calm and composed under pressure with a proactive approach to problemsolving
- Flexibility to work various shifts including weekends and holidays
- High school diploma or equivalent
- Basic math skills for handling financial transactions
- Strong team player with the ability to collaborate effectively with other departments
- Professional appearance and demeanor
Additional Information :
Your team and working environment:
In 12 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
