Reservations Team Leader
Reservations Team Leader
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Job Description
- To present a professional friendly and efficient impression of the Hotel at all times
- To ensure that all tasks relating to guest comfort guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority.
- To present a professional friendly and efficient impression of the Hotel at all times.
- To ensure that all tasks relating to guest comfort guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority.
- To complete corporate RFPs following the hotel guidelines monitor company production send report to management.
- Produce required reports of completed sales activity including details of face to face client appointments presentations familiarization trips and any other related client interaction.
- Update and maintain all market segment sales contact lists and account information in ANAIS or other systems as directed.
- Ensure constant familiarity with the hotels financial position and selling strategy versus previous year and current budget.
- Maintain awareness of the hotels key competitors financial performance of their client interaction their key account base and corresponding rates and any property developments.
- To work closely with the Accor Sales Network in order to assist with the achievement of the overall sales target for the hotel.
- Ensure your team offers a quality reservation service to all customers and that clients receive a rapid response to all requests
- Carry out revenue management; i.e. maximise turnover of the department based on the occupancy rate and the average price of the rooms.
- Organise and take part in internal training for Front Office and Reservation employees
- Organise the rota for the reservation department.
- To take pride in doing the job well and to be a keen and motivated member of the Reservations & Sales Team.
Qualifications :
- Previous experience in hospitality is required.
- Must have experience working in both Reception & Reservations.
- Show have experience working with Opera.
- Positive & can do attitude.
- Flexible.
- Customer Service.
- Positive problem solving approach.
- TimeKeeping.
- Organized.
- Multitasking.
- Able to work under pressure.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent creating an environment where everyone feels they belong
Information on the processing of personal data
When you submit an application to IBIS London City Shoreditch trading as AccorInvest UK the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties for example one or more of your former employers or a thirdparty supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates personal data and to the exercise of their rights of access opposition rectification and deletion is available in our Employee Privacy Policy.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
