Job Description
- Collaborate with the client to develop content strategies that align with our business objectives and target audience.
- Leverage existing SOPs Articles and workflows documents to author Agent assist articles and decision trees.
- Read through exhaustive verbose existing content to restructure information and create simple stepbased and easy to follow content.
- Conduct thorough research on industryrelated topics using digital tools such as Google Analytics and keyword research tools to generate ideas and gather information to support content creation.
- Able to comprehend and write content and align to client tone of voice.
- Author and format content in Salesforce DITA XML or CMS based tools.
- Proofread and edit content to ensure grammatical accuracy coherence and adherence to style guide and client guidelines.
- Create new templates if required to author different article types.
- Streamline processes and build flowcharts where applicable.
- Meet deadlines and manage multiple projects simultaneously.
Qualifications
- 03 years as a content writer technical writer or editor
- Exceptional writing editing and proofreading skills with a keen eye for detail.
- Experience doing research using multiple sources.
- Excellent command of the English language and strong communication skills.
- Ability to meet deadlines.
- Graduate in English literature or related field and relevant experience is an added advantage.
- Previous experience of working with Salesforce DITA XML or other CMS tools with basic and basic HTML and XML is an added advantage.
- Portfolio of published articles is preferred.
Location Chennai (Perungalathur)
Time: 12.30PM to 9.30PM
Work from office