Client Services Chat Representative
Client Services Chat Representative
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Job Alert
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USD USD 18 - 23
1 Vacancy
Job Description
Carolina Couriers LLC is a leading courier service provider dedicated to delivering exceptional customer experiences. Were seeking a highly skilled and customerfocused Client Services Chat Representative to join our team
Tasks
- Respond promptly and professionally to client inquiries via chat ensuring a high level of customer satisfaction.
- Assist clients by providing detailed information about our courier services scheduling deliveries and resolving any issues that may arise.
- Collaborate with the delivery team to coordinate and confirm pickup and delivery schedules ensuring timely service.
- Maintain accurate records of client interactions and transactions documenting details of inquiries and actions taken.
- Identify and escalate priority issues to appropriate team members or management to ensure swift resolution.
Requirements
- Proven experience in a customer service role preferably within the courier or logistics industry.
- Excellent written communication skills with the ability to handle multiple chat conversations simultaneously.
- Strong problemsolving abilities and the capacity to remain calm and professional in highpressure situations.
- Familiarity with chat software and CRM systems along with basic computer skills.
- Flexibility to work various shifts including evenings and weekends as needed.
Benefits
Comprehensive Benefits Package: Our extensive benefits package includes medical dental and vision insurance to support your health and wellbeing.
Professional Development Opportunities: We offer avenues for professional growth and career advancement within our organization.
Supportive Work Environment: Engage in a dynamic and supportive work setting that promotes collaboration and teamwork.
Employment Type
Full Time
