Inbound Customer Service Representative
Inbound Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
CUSTOMER SERVICE
Professionally answers incoming calls from customers and field personnel
Identifies and assesses customers needs and directs call accordingly
Builds customer relationships through sustained and timely communications
Provides accurate valid and complete information using the appropriate methods/tools
Handles customer complaints and provides sound solutions/alternatives in a timesensitive fashion
ATTENTION TO DETAILS
All customer communication/status is notated accurately and completely
Performs followup and provides status on open email and voicemail deliverables
Provides invoices to customers as required or requested
Coordinate deliveries when customer out of product
Coordinate with field sales on customer needs payment commitments etc
Identifies field process issues that may delay payment and report occurrences to management
TEAM ORIENTED
Supports the Collections team by 1. Communicating account balances to customers/field personnel 2. providing independent account summaries
Ensures independent customers are credit and payment terms compliant; assesses service holds if necessary restore terms when accounts are current
Qualifications :
2 years of Customer Service
2 years Accounts Receivable Credit and Collections experience
Comprehension of written instructions (including policy and procedure manuals) correspondence and financial documents
Direct store delivery route accounting or call center experience is a plus
Work in a fastpaced environment and navigate change
Good problemsolving skills
Proficient in Microsoft Office (Word Excel PowerPoint)
Educate customers in a helpful way. (Ability to write and organize formal correspondences)
Interest in learning become the subject matter expert people rely on
Ability to handle confidential information
DetailOriented Accurately process and record information ensuring data integrity
Demonstrate excellent time management skills prioritizing and handling multiple tasks at the same time
Additional Information :
The base salary range for this position is $41600 to $62400 cash incentive. Actual salary offer may vary based on work experience. The base pay range is subject to change and may be modified in the future.
Our current Benefits include:
Comprehensive Medical Dental and Vision Plans 401k Match Family Leave PTO & Paid Holiday Schedule Pet Legal and Life Insurance Tuition Reimbursement
(Benefits listed may vary depending on the nature of your employment and/or work location)
Red Bull Distribution Company Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color creed religion sex gender genetic information national origin disability uniform service veteran status age or any other classification protected by Federal state or local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
