Apptad - Identity Access Management Consultant - Senior
Apptad - Identity Access Management Consultant - Senior
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Job Description
Job Location: Toronto (Hybrid)
Job Duration: LongTerm Contract
Job Description
Senior Identity Access Management Consultant: 1 Role
1. Support of the GOPKI environments for development User Acceptance testing and Production including:
Monitoring the health performance and status of service components (e.g. technology stack).
Starting and stopping service components.
Backing up or recovering service components (e.g. associated data or configurations).
Tuning service components.
Maintaining service components (e.g. applying patches renewing certificates or licenses).
Triaging analysing and resolving incidents related to GOPKI.
Identifying analysing and resolving problems related to GOPKI Entrust PKI Suite (e.g. Security Manager v8.x Security Manager Proxy Admin Services Automated Enrolments Services (AES) SSL.
Assessing the impacts of changes on GOPKI including changes raised by clients and service providers (e.g. ITS ONX Telus).
Documenting maintenance and support requirements and procedures.
Engage and work with product vendor if the extended support is required.
2. Provide oncall support for the GOPKI production environments 24x7 and oncall support for the GOPKI nonproduction environments (e.g. preproduction) on a 5 x 10 basis not limited to:
Participate in incident management as an incident coordinator incident analyst or tier2/tier3 SME.
Participate in change management as a change coordinator change analyst or application SME.
Assist and provide production support to GOPKI application on following Networking infrastructure components and technologies: Load Balancers Firewall Proxy Servers Gateways Routers etc.
Provide application support and expertise to application and infrastructure based on the following technology products: Entrust PKI Suite Sun Identity Manager (Sun IDM) LDAP Tools (such as Atos Dir.X Apache Dir Studio/CLI Commands) Windows Internet Information Server (IIS) Apache HTTPD/IBM Web Server/NGINX SQL Oracle database 11g (and later) Solaris Windows AIX and Linux Operating Systems.
3. Support clients across the OPS and BPS to integrate their applications with GOPKI for identity and access management by:
Analyzing clients technical requirements designing approaches/solutions.
Describing patterns related to integration approaches/solutions.
Developing processes and plans that support the application of patterns.
Constructing testing and deploying solutions.
Analyzing and resolving problems encountered during integration.
Developing utilities scripts applets and reports to facilitate and automate the integration experience; and
Documenting approaches/solutions.
4. Improve the support posture of the GOPKI team by:
Developing requirements for support tools.
Evaluating and recommending tools.
Installing and configuring tools.
Developing testing and deploying programmatic constructs (e.g. scripts queries views reports procedures or other); and
Documenting maintenance and support requirements and procedures.
5. Assist with implement disaster recovery solution (DR) for the future production GOPKI applications including definition and the documentation of processes and operational DR procedures.
6. Define document configure implement and testing of GOPKI system management based on standard practices including:
System management processes and task.
System events events metrics thresholds and alerts.
System monitoring and alerting.
Working with infrastructure hosting partner organization implement system management processes and procedures.
Document defined system management process and procedures.
7. Foster a team culture of excellence and innovation including:
Developing or informing the development of role descriptions for the sustainment of GOPKI especially related to the technical support function.
Developing plans for the knowledge and skills transfer to OPS employees including activities or tests to demonstrate the successful transfer of knowledge and attainment of required skills. OPS employees include IT Source Professional Services Staff resources.
Developing plans for the transition of sustainment functions to OPS employees; and
Transferring knowledge to OPS employees.
Must Have:
- 10 years experience designing developing deploying and sustaining large application implementations based on the following technology products: Entrust PKI Suite Sun Identity Manager (Sun IDM) LDAP Tools (such as Atos Dir.X Apache Dir Studio/CLI Commands) Windows Internet Information Server (IIS) Apache HTTPD/IBM Web Server/NGINX Oracle Web Logic SQL Oracle database 11g (and later) Solaris Windows AIX and Linux.
- At least 10 years experience must be related to Entrust PKI Suite (e.g. Security Manager v8.x Security Manager Proxy Admin Services Automated Enrolments Services (AES)). Knowledge of IT security technologies particularly encryption and authentication technologies such as PKI PMI and SSL.
- 10 years experience with quality control and assurance methodologies and practices as applied to the implementation of applications with over 10000 Demonstrated experience in acting as a central point of contact for all incidents and problems in the daytoday.
1. Large application solutions and other technologies: 50%
- 10 years experience sustaining (e.g. administration operations support patching monitoring starting/stopping) COTS based identity and access management systems. At least 4 years experience must be related to implementations with over 10000 registered users.
- 10 years experience designing developing deploying and sustaining large application implementations based on the following technology products: Entrust PKI Suite Sun Identity Manager (Sun IDM) LDAP Tools (such as Atos Dir.X Apache Dir Studio/CLI Commands) Windows Internet Information Server (IIS) Apache HTTPD/IBM Web Server/NGINX Oracle Web Logic SQL Oracle database 11g (and later) Solaris Windows AIX and Linux.
- Experience with ITIL processes such as Service Level Management Problem Management Change Management Release Management and Capacity Management.
- 10 years experience triaging analysing diagnosing (i.e. troubleshooting) evaluating options and resolving application problems especially those related to identity and access management systems and the above technologies. Experience with decision making processes.
- Experience with Change Management and Release Management as processes supporting the implementation of large applications.
- Experience with automated testing tools such as Team Foundation Server (TFS) Robot Framework GOSS SIKULIX or Visual Studio Team Server (VSTS)
- Strong interpersonal skills including verbal and written communication and negotiation skills.
2. Large Identity and Access Systems: 30%
- At least 4 years experience must be related to Entrust PKI Suite (e.g. Security Manager v8.x Security Manager Proxy Admin Services Automated Enrolments Services (AES)).
- Knowledge of IT security technologies particularly encryption and authentication technologies such as PKI PMI and SSL.
3. Quality Control Assurance Release Management: 20%
- 10 years experience with quality control and assurance methodologies and practices as applied to the implementation of applications with over 10000 Demonstrated experience in acting as a central point of contact for all incidents and problems in the daytoday.
Employment Type
Full Time
